Senior Software Delivery Manager

We are seeking dynamic Technical Leaders to shape and deliver our Software Development and Data services. In this pivotal role, you will lead a team of technical experts while actively contributing to sales efforts.

Responsibilities

• Customer Engagement: Work closely with customers to understand their needs and pain points. Discuss technical options, future plans, and problem-solving approaches directly with clients.
• Pre-Sales and Service Definition: Contribute to pre-sales activities, including RFP responses. Define services offered by our Digital team, aligning them with client requirements.
• Project Delivery Oversight: Once new business is secured, collaborate with the delivery team to ensure successful execution. Monitor changes to existing deliverables, ensuring ongoing supportability and robustness.
• Technical Leadership: Manage technical resources effectively. Participate in designing, developing, and testing applications, adhering to established standards. Diagnose bugs, offer workarounds, and provide estimates for programming tasks.
• Problem Anticipation and Resolution: Anticipate potential issues and proactively develop solutions. Communicate project progress, timelines, and impact of changes to project managers.
• Continuous Learning and Innovation: Stay up-to-date with the latest technology developments. Contribute to peer reviews of solution designs and related code.
• Collaboration and Strategy: Work closely with offshore development teams. Contribute to departmental strategy, people management, and recruitment. Support incident management and reporting.
• KPIs and SLAs: Maintain agreed-upon performance metrics and service level agreements.
• Digital Delivery Strategy: Play an active role in shaping our digital delivery approach.
• Mentoring and Teaching: Contribute to the Graduate scheme by mentoring and leading junior team members.

Essential Skills

• The ability to interact effectively with clients, understand their needs, and build strong relationships.
• A willingness to work well with others, contribute to team goals, and foster a positive work environment.
• Understanding business dynamics, market trends, and financial implications.
• Being attuned to emotions, both your own and others’, and using that awareness to navigate interactions.
• Demonstrating discipline, consistency, and a growth mindset in achieving performance goals.
• Thinking creatively, taking calculated risks, and pushing boundaries.
• Valuing honesty, clear communication, and openness in all interactions.
• A background in software delivery.
• An understanding of implementation patterns in data or development.
• Cloud aware.
• Understand the complexity of software development and experience of delivery.

Desired Skills

• Some understanding of Object-Oriented Programming (OOP) and common design patterns.
• Working knowledge of Agile, Scrum, and Test-Driven Development (TDD).
• Experience with DevOps CI/CD pipelines.

Experience

• Proven experience in software leadership roles.
• Strong understanding of market trends and customer needs.
• Excellent communication and collaboration skills.
• Taking ownership of delivery or other areas of responsibility.
• Passion for driving innovation and achieving results.

Benefits

• Collaborative working environment – we stand shoulder to shoulder with our clients and our peers through good times and challenges.
• We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects.
• ExpleoAcademy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses.
• Competitive company benefits.
• Always working as one team, our people are not afraid to think big and challenge the status quo.

As a Disability Confident Committed Employer we have committed to: Ensure our recruitment process is inclusive and accessible, communicating and promoting vacancies, offering an interview to disabled people who meet the minimum criteria for the job, anticipating and providing reasonable adjustments as required, supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive.