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For Companies At a Glance
- Tasks: Deliver exceptional client service across multiple channels and handle complaints with care.
- Company: Join Expleo, a leader in modern luxury client experiences.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive team environment.
- Why this job: Be the voice of luxury and make a real difference for clients.
- Qualifications: Experience in client-facing roles and a passion for outstanding service.
- Other info: Initial training on-site, followed by flexible work-from-home options.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about delivering exceptional client service? Expleo is looking for a Client Experience Advisor to join our dynamic team and be the voice of modern luxury for our clients. This role is based in Warwickshire and offered on a 12-month initial contract.
Key Responsibilities:
- Communicate across multiple channels: phone, chat, social media, and email.
- Handle complaints with professionalism and care.
- Champion data protection and maintain high data quality.
- Make financially empowered decisions to support client satisfaction.
- Act as a brand ambassador, delivering modern luxury service.
Requirements:
- A client-first mindset with a passion for delivering outstanding service.
- Experience in client-facing roles from industries like retail, hospitality, travel, entertainment, or automotive.
Hybrid Working:
- The role follows a hybrid working model after an initial induction and settling-in period.
- During the first 3–4 weeks of training (and any additional time as determined by the business), employees are required to be on-site 5 days a week at the Whitley site.
- Once training is complete and the business is confident in the employee’s readiness (subject to trainer/Team Leader sign-off), the hybrid model will apply: 2 days office-based, typically Tuesday and Wednesday; remaining days will be work-from-home.
Regretfully, we are unable to support applications that require sponsorship.
If you would like to apply for the Client Experience Advisor position or require further information, please contact:
Senior Policy Adviser - Full Time employer: Expleo Group
Contact Detail:
Expleo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Policy Adviser - Full Time
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills. Whether it’s over the phone or in person, being clear and confident can make all the difference when you’re the voice of modern luxury.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Senior Policy Adviser - Full Time
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Experience Advisor role. Highlight your experience in client-facing roles and how it aligns with delivering exceptional service, just like we do at StudySmarter.
Showcase Your Communication Skills: Since this role involves communicating across various channels, emphasise your ability to handle different forms of communication. We want to see examples of how you've successfully managed client interactions in the past!
Demonstrate Your Client-First Mindset: Let us know about times when you went above and beyond for a client. Share specific examples that showcase your passion for outstanding service, as this is key to being a part of our team at StudySmarter.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and get you into the process smoothly. Don’t miss out on this opportunity!
How to prepare for a job interview at Expleo Group
✨Know Your Client Experience
Before the interview, brush up on your understanding of what exceptional client service means. Research Expleo's approach to client experience and think about how your past roles in retail or hospitality can translate into their luxury service ethos.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific client situations. Prepare examples from your previous experience where you successfully resolved complaints or enhanced client satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Communication Skills
Since the role involves communicating across various channels, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences over the phone or via video.
✨Emphasise Your Adaptability
With the hybrid working model, it's important to demonstrate your ability to adapt to different working environments. Share examples of how you've thrived in both office and remote settings, highlighting your self-motivation and time management skills.
