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For Companies At a Glance
- Tasks: Deliver exceptional client service across multiple channels and handle complaints with care.
- Company: Join Expleo, a leader in modern luxury client experience.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive team environment.
- Why this job: Be the voice of luxury and make a real impact on client satisfaction.
- Qualifications: Experience in client-facing roles and a passion for outstanding service.
- Other info: Initial training on-site, followed by flexible work-from-home options.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about delivering exceptional client service? Expleo is looking for a Client Experience Advisor to join our dynamic team and be the voice of modern luxury for our clients. This role is based in Warwickshire and offered on a 12-month initial contract.
Responsibilities:
- Communicate across multiple channels: phone, chat, social media, and email.
- Handle complaints with professionalism and care.
- Champion data protection and maintain high data quality.
- Make financially empowered decisions to support client satisfaction.
- Act as a brand ambassador, delivering modern luxury service.
Requirements:
- A client-first mindset with a passion for delivering outstanding service.
- Experience in client-facing roles from industries like retail, hospitality, travel, entertainment, or automotive.
Hybrid Working:
- The role follows a hybrid working model after an initial induction and settling-in period.
- During the first 3–4 weeks of training (and any additional time as determined by the business), employees are required to be on-site 5 days a week at the Whitley site.
- Once training is complete and the business is confident in the employee’s readiness (subject to trainer/Team Leader sign-off), the hybrid model will apply: 2 days office-based, typically Tuesday and Wednesday. Remaining days will be work-from-home.
Regretfully, we are unable to support applications that require sponsorship.
If you would like to apply for the Client Experience Advisor position or require further information, please contact:
Senior Policy Adviser, Data employer: Expleo Group
Contact Detail:
Expleo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Policy Adviser, Data
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to client service. We want you to shine, so role-play with a friend or in front of the mirror!
✨Tip Number 3
Showcase your passion for client experience during interviews. Share specific examples from your past roles where you went above and beyond for clients – it’ll make you stand out!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Senior Policy Adviser, Data
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for client service shine through in your application. We want to see how much you care about delivering exceptional experiences, so share specific examples from your past roles that highlight your commitment.
Tailor Your CV: Make sure your CV is tailored to the Client Experience Advisor role. Highlight relevant experience from industries like retail or hospitality, and don’t forget to mention any skills that align with our client-first mindset.
Be Professional and Personable: When writing your cover letter, strike a balance between professionalism and personality. We’re looking for someone who can handle complaints with care, so show us your communication style and how you connect with clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Expleo Group
✨Know Your Client Experience
Before the interview, brush up on your understanding of client experience in various industries. Be ready to share specific examples from your past roles that demonstrate your ability to handle client interactions and complaints with professionalism.
✨Showcase Your Communication Skills
Since this role involves communicating across multiple channels, practice articulating your thoughts clearly. Prepare to discuss how you would approach client interactions via phone, chat, and social media, highlighting your adaptability in different scenarios.
✨Emphasise Data Protection Awareness
Familiarise yourself with data protection principles and be prepared to discuss how you would champion data quality in your role. This shows that you understand the importance of maintaining client trust and confidentiality.
✨Demonstrate a Client-First Mindset
During the interview, convey your passion for delivering outstanding service. Share stories that illustrate your commitment to client satisfaction and how you've made financially empowered decisions in previous roles to enhance the client experience.
