Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the voice of modern luxury, resolving client queries with empathy and efficiency.
- Company: Join Expleo, a dynamic team focused on exceptional client service.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in a fast-paced environment while building strong client relationships.
- Qualifications: Client-facing experience and a passion for outstanding service are essential.
- Other info: Initial training on-site, then flexible work-from-home options available.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about delivering exceptional client service? Do you thrive in fast-paced environments and enjoy making a real impact? Expleo is looking for a Client Experience Advisor to join our dynamic team and be the voice of modern luxury for our clients. This role is based in Warwickshire and offered on a 12-month initial contract.
Key Responsibilities:
- Be the first point of contact for UK product owners, resolving queries with empathy and efficiency.
- Communicate across multiple channels: phone, chat, social media, and email.
- Build strong relationships with clients and retail teams.
- Handle complaints with professionalism and care.
- Champion data protection and maintain high data quality.
- Collaborate across departments to enhance the client experience.
- Make financially empowered decisions to support client satisfaction.
- Act as a brand ambassador, delivering modern luxury service.
Skills Required:
- A client-first mindset with a passion for delivering outstanding service.
- Experience in client-facing roles from industries like retail, hospitality, travel, entertainment, or automotive.
- Resilient, enthusiastic, and solution-oriented.
- Strong communication and stakeholder management skills.
- Tech-savvy with the ability to navigate multiple client systems.
- Excellent time management and multitasking abilities.
- Experience handling high volumes of client queries.
- Desirable: Experience with goodwill processes and decision communication.
Hybrid Working:
- The role follows a hybrid working model after an initial induction and settling-in period.
- During the first 3–4 weeks of training (and any additional time as determined by the business), employees are required to be on-site 5 days a week at the Whitley site.
- Once training is complete and the business is confident in the employee's readiness (subject to trainer/Team Leader sign-off), the hybrid model will apply:
- 2 days office-based, typically Tuesday and Wednesday.
- Remaining days will be work-from-home.
Important Notice:
To comply with current legislation, right to work checks will be carried out to ensure candidates are eligible to work in the UK. Regretfully, we are unable to support applications that require sponsorship.
Interested?
If you would like to apply for the Client Experience Advisor position or require further information, please contact: Ansa Varghese at ansa.varghese@expleogroup.com
Client Experience Advisor in Royal Leamington Spa employer: Expleo Group
Contact Detail:
Expleo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Advisor in Royal Leamington Spa
✨Tip Number 1
Get to know the company inside out! Research Expleo's values and client service approach. This way, when you chat with them, you can show off your knowledge and passion for delivering exceptional client service.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for clients, role-play different scenarios with friends or family. This will help you handle queries with empathy and efficiency, just like a pro.
✨Tip Number 3
Network like a champ! Connect with current or former Expleo employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Expleo family and ready to make a real impact.
We think you need these skills to ace Client Experience Advisor in Royal Leamington Spa
Some tips for your application 🫡
Show Your Passion for Client Service: When writing your application, let your enthusiasm for delivering exceptional client service shine through. We want to see how you’ve made a real impact in previous roles and how that aligns with our mission at Expleo.
Tailor Your Experience: Make sure to highlight your relevant experience in client-facing roles. Whether it’s retail, hospitality, or any other industry, we’re keen to see how your background can contribute to our dynamic team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that demonstrate your communication skills, especially since you'll be handling queries across multiple channels.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Expleo Group
✨Know the Company Inside Out
Before your interview, take some time to research Expleo and their approach to client experience. Understand their values, mission, and what sets them apart in the luxury market. This knowledge will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Showcase Your Client-Facing Experience
Prepare specific examples from your past roles where you've delivered exceptional client service. Highlight situations where you resolved queries with empathy and efficiency, as this aligns perfectly with what Expleo is looking for in a Client Experience Advisor.
✨Demonstrate Strong Communication Skills
Since the role involves communicating across various channels, practice articulating your thoughts clearly and confidently. You might even want to role-play common client scenarios with a friend to get comfortable with handling different types of interactions.
✨Emphasise Your Problem-Solving Abilities
Expleo values solution-oriented candidates, so be ready to discuss how you've tackled challenges in previous roles. Think of examples where you turned a complaint into a positive experience, showcasing your resilience and ability to make empowered decisions.
