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- Tasks: Be the voice of modern luxury, resolving client queries with empathy and efficiency.
- Company: Join Expleo, a dynamic team focused on exceptional client service.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in a fast-paced environment while building strong client relationships.
- Qualifications: Client-facing experience and a passion for outstanding service are essential.
- Other info: Initial training on-site, then flexible work-from-home options available.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about delivering exceptional client service? Do you thrive in fast-paced environments and enjoy making a real impact? Expleo is looking for a Client Experience Advisor to join our dynamic team and be the voice of modern luxury for our clients.
This role is based in Warwickshire and offered on a 12-month initial contract.
Key Responsibilities- Be the first point of contact for UK product owners, resolving queries with empathy and efficiency.
- Communicate across multiple channels: phone, chat, social media, and email.
- Build strong relationships with clients and retail teams.
- Handle complaints with professionalism and care.
- Champion data protection and maintain high data quality.
- Collaborate across departments to enhance the client experience.
- Make financially empowered decisions to support client satisfaction.
- Act as a brand ambassador, delivering modern luxury service.
- A client-first mindset with a passion for delivering outstanding service.
- Experience in client-facing roles from industries like retail, hospitality, travel, entertainment, or automotive.
- Resilient, enthusiastic, and solution-oriented.
- Strong communication and stakeholder management skills.
- Tech-savvy with the ability to navigate multiple client systems.
- Excellent time management and multitasking abilities.
- Experience handling high volumes of client queries.
- Experience with goodwill processes and decision communication.
- Experience in roles involving goodwill processes, including reviewing and communicating goodwill decisions to clients.
The role follows a hybrid working model after an initial induction and settling-in period. During the first 3–4 weeks of training (and any additional time as determined by the business), employees are required to be on-site 5 days a week at the Whitley site. Once training is complete and the business is confident in the employee's readiness (subject to trainer/Team Leader sign-off), the hybrid model will apply: 2 days office-based, typically Tuesday and Wednesday. Remaining days will be work-from-home.
To comply with current legislation, right to work checks will be carried out to ensure candidates are eligible to work in the UK. Regretfully, we are unable to support applications that require sponsorship.
If you would like to apply for the Client Experience Advisor position or require further information, please contact us.
Client Experience Advisor in London employer: Expleo Group
Contact Detail:
Expleo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Advisor in London
✨Tip Number 1
Get to know the company inside out! Research Expleo's values and client service approach. This way, when you chat with them, you can show off your knowledge and passion for delivering exceptional client experiences.
✨Tip Number 2
Practice your communication skills! Since you'll be the voice of modern luxury, try role-playing different client scenarios with friends or family. This will help you feel more confident and ready to tackle any queries that come your way.
✨Tip Number 3
Network like a pro! Connect with current or former Expleo employees on LinkedIn. Ask them about their experiences and any tips they might have. Plus, it shows you're genuinely interested in the company!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Client Experience Advisor in London
Some tips for your application 🫡
Show Your Passion for Client Service: When writing your application, let your enthusiasm for delivering exceptional client service shine through. Share specific examples of how you've made a positive impact in previous roles, especially in fast-paced environments.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that align with the Client Experience Advisor role. Use keywords from the job description to demonstrate that you understand what we're looking for.
Be Professional Yet Personable: While it's important to maintain professionalism, don't be afraid to let your personality come through in your writing. We want to see how you can connect with clients and build relationships, so a friendly tone can go a long way!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at Expleo Group
✨Know Your Client Experience
Before the interview, brush up on what exceptional client service means to you. Think about your past experiences in client-facing roles and be ready to share specific examples of how you've resolved queries or handled complaints with empathy and efficiency.
✨Master Multi-Channel Communication
Since the role involves communicating across various channels, prepare to discuss your experience with phone, chat, social media, and email interactions. Consider how you can demonstrate your tech-savviness and ability to navigate multiple systems during the interview.
✨Showcase Your Resilience
Expleo values resilience and a solution-oriented mindset. Be prepared to talk about challenging situations you've faced in previous roles and how you managed to stay positive and find solutions. This will show that you're ready for the fast-paced environment they offer.
✨Emphasise Team Collaboration
Collaboration is key in this role, so think about times when you've worked with different departments to enhance client experiences. Highlight your strong communication skills and how you've built relationships with clients and colleagues alike.
