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- Tasks: Engage with customers to deliver premium automotive experiences and resolve concerns.
- Company: Join Expleo, a leader in client experience for the automotive industry.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Fast-paced role with opportunities to innovate and improve client satisfaction.
- Why this job: Be part of a team that transforms client interactions into memorable experiences.
- Qualifications: Experience in client-facing roles and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Expleo is hiring a Client Experience Advisor to support a premium automotive client within their UK Client Relationship Centre. This role sits within the Customer Experience function and is focused on delivering modern luxury client experiences across the ownership journey.
You will engage with customers proactively and reactively, ensuring they are enjoying their vehicles, resolving concerns, and maintaining strong communication between clients, retailers, and partner networks.
- Manage inbound & outbound communications (phone, email, chat, social media)
- Handle complaints with a client-first, solution-focused approach
- Maintain accurate data within CRM systems
- Support retailers in delivering a premium client experience
Experience in delivery of exceptional client experiences is preferential and this can be from retail, hotelier, travel, entertainment or other relevant sectors. Equally welcome client experience team members from other automotive brands.
An individual with a client first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, seamless and dependable.
An individual who is resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs.
Strong decision making and problem solving skills.
An individual who is able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style.
An effective team player, actively leads, develops and supports team members.
An individual who enables speed in decision making through establishing alignment, clarity, appropriate resources and sense of urgency whilst bringing others along.
Technologically savvy with an ability to navigate multiple client management technologies and previous experience desirable.
Strong communication skills, both written and verbal.
Strong stakeholder management skills.
Numerate with excellent attention to detail, with the ability to outline information in a straightforward manner.
Results orientated with a determination to make things happen.
A highly motivated, energetic and inspirational team player.
Ability to identify opportunities for improvements and implement change.
Excellent time management skills, able to work on multiple tasks and deliver results to agreed schedules.
Ability to make quick and competent decisions.
Experience of managing a high volume of queries.
Senior Policy Adviser - Full Time in Leicester employer: Expleo Group
Contact Detail:
Expleo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Policy Adviser - Full Time in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the automotive and client experience sectors. Use LinkedIn to connect with current employees at Expleo and ask for insights about the company culture and the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to client experience. Think of examples from your past roles where you delivered exceptional service or resolved complaints effectively.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with CRM systems and be ready to discuss how you've used technology to enhance client experiences in previous jobs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Senior Policy Adviser - Full Time in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Policy Adviser role. Highlight your relevant experience in client experience and how it aligns with our premium automotive focus. We want to see how you can bring that client-first mindset to life!
Showcase Your Communication Skills: Since strong communication is key, use your written application to demonstrate your ability to convey information clearly and effectively. We love seeing candidates who can outline their thoughts in a straightforward manner, so don’t hold back!
Highlight Problem-Solving Abilities: In your application, share examples of how you've tackled challenges in previous roles. We’re looking for individuals who can make quick, competent decisions and deliver results under pressure, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Expleo Group
✨Know the Company Inside Out
Before your interview, make sure you research Expleo thoroughly. Understand their values, mission, and the specific role of a Client Experience Advisor. This will help you tailor your answers and show that you're genuinely interested in contributing to their team.
✨Showcase Your Client-Centric Mindset
Prepare examples from your past experiences where you put the client first. Whether it’s resolving complaints or enhancing customer satisfaction, be ready to discuss how you’ve made clients feel special and valued. This aligns perfectly with the role's focus on delivering premium client experiences.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you faced challenges and had to make quick decisions. Be prepared to share these stories during the interview, highlighting your resilience and ability to remain calm under pressure. This will showcase your strong decision-making skills, which are crucial for the position.
✨Be Tech-Savvy and Ready to Adapt
Since the role involves navigating multiple client management technologies, brush up on any relevant tools you’ve used before. If you’re familiar with CRM systems, mention this during your interview. Showing that you can quickly adapt to new technologies will give you an edge.