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- Tasks: Engage with customers to deliver exceptional luxury experiences and resolve concerns.
- Company: Join Expleo, a leader in client experience for premium automotive brands.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Fast-paced environment with a focus on teamwork and innovation.
- Why this job: Be part of a team that transforms client interactions into memorable experiences.
- Qualifications: Experience in client-facing roles and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Expleo is hiring a Client Experience Advisor to support a premium automotive client within their UK Client Relationship Centre. This role sits within the Customer Experience function and is focused on delivering modern luxury client experiences across the ownership journey.
You will engage with customers proactively and reactively, ensuring they are enjoying their vehicles, resolving concerns, and maintaining strong communication between clients, retailers, and partner networks.
- Manage inbound & outbound communications (phone, email, chat, social media)
- Handle complaints with a client-first, solution-focused approach
- Maintain accurate data within CRM systems
- Support retailers in delivering a premium client experience
Experience in delivery of exceptional client experiences is preferential and this can be from retail, hotelier, travel, entertainment or other relevant sectors. Equally welcome client experience team members from other automotive brands.
An individual with a client first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, seamless and dependable.
An individual who is resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs.
Strong decision making and problem solving skills. An individual who is able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style.
An effective team player, actively leads, develops and supports team members. An individual who enables speed in decision making through establishing alignment, clarity, appropriate resources and sense of urgency whilst bringing others along.
Technologically savvy with an ability to navigate multiple client management technologies and previous experience desirable. Strong communication skills, both written and verbal. Strong stakeholder management skills.
Numerate with excellent attention to detail, with the ability to outline information in a straightforward manner. Results orientated with a determination to make things happen. A highly motivated, energetic and inspirational team player.
Ability to identify opportunities for improvements and implement change. Excellent time management skills, able to work on multiple tasks and deliver results to agreed schedules. Ability to make quick and competent decisions. Experience of managing a high volume of queries.
Senior Policy Adviser, Data in Leicester employer: Expleo Group
Contact Detail:
Expleo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Policy Adviser, Data in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the automotive and client experience sectors. Use LinkedIn to connect with current employees at Expleo and ask for insights about the company culture and the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to client experience. Think of examples from your past roles where you delivered exceptional service or resolved complaints effectively.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with CRM systems and be ready to discuss how you've used technology to enhance client experiences in previous jobs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Expleo.
We think you need these skills to ace Senior Policy Adviser, Data in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Policy Adviser role. Highlight your relevant experience in client experience and problem-solving skills, as these are key for us at Expleo.
Showcase Your Communication Skills: Since strong communication is a must-have, use clear and concise language in your application. We want to see how you can convey information effectively, so don’t hold back on demonstrating your written skills!
Highlight Your Client-First Mindset: We love candidates who put clients first! Share examples of how you've gone above and beyond to ensure a premium experience for customers in your previous roles. This will show us you're the right fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Expleo Group
✨Know Your Client Experience
Make sure you understand what exceptional client experiences look like, especially in the automotive sector. Research Expleo's approach to client relationships and think about how your past experiences align with their values. Be ready to share specific examples of how you've delivered outstanding service.
✨Showcase Your Problem-Solving Skills
Prepare to discuss situations where you've successfully resolved client issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your decision-making abilities and how you handle pressure while maintaining a client-first mindset.
✨Be Tech-Savvy
Familiarise yourself with common CRM systems and client management technologies. If you have experience with specific tools, mention them during the interview. Showing that you're comfortable with technology will highlight your ability to adapt and thrive in a modern client experience role.
✨Communicate Clearly and Confidently
Practice your verbal and written communication skills before the interview. Be prepared to articulate your thoughts clearly and concisely, as strong communication is key in this role. Consider doing mock interviews with friends or using online platforms to refine your delivery.