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For Companies At a Glance
- Tasks: Engage with clients, resolve concerns, and enhance their luxury vehicle experience.
- Company: Join Expleo, a leader in client experience for premium automotive brands.
- Benefits: Competitive pay at £24/hour, with opportunities for growth until May 2027.
- Other info: Dynamic team environment focused on delivering exceptional client experiences.
- Why this job: Be the voice of luxury, making clients feel special and valued every day.
- Qualifications: Experience in client-facing roles; strong communication and problem-solving skills.
The predicted salary is between 48000 - 48000 £ per year.
Expleo is hiring a Client Experience Advisor to support a premium automotive client within their UK Client Relationship Centre. This role sits within the Customer Experience function and is focused on delivering modern luxury client experiences across the ownership journey. You will engage with customers proactively and reactively, ensuring they are enjoying their vehicles, resolving concerns, and maintaining strong communication between clients, retailers, and partner networks.
Key Responsibilities
- Act as a primary point of contact for UK clients
- Manage inbound & outbound communications (phone, email, chat, social media)
- Deliver first-contact resolution wherever possible
- Build strong relationships with clients and retail partners
- Handle complaints with a client-first, solution-focused approach
- Maintain accurate data within CRM systems
- Collaborate across business functions and third-party partners
- Identify and implement process improvements
- Support retailers in delivering a premium client experience
- Make goodwill decisions where appropriate
Knowledge, Skills, and Experience
- Experience in delivery of exceptional client experiences is preferential and this can be from retail, hotelier, travel, entertainment or other relevant sectors, equally welcome client experience team members from other automotive brands
- An individual with a client first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, seamless and dependable
- An individual who is resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs
- Strong decision making and problem solving skills
- An individual who is able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style
- An effective team player, actively leads, develops and supports team members
- An individual who enables speed in decision making through establishing alignment, clarity, appropriate resources and sense of urgency whilst bringing others along
- Technologically savvy with an ability to navigate multiple client management technologies and previous experience desirable
- Strong communication skills, both written and verbal
- Strong stakeholder management skills
- Numerate with excellent attention to detail, with the ability to outline information in a straightforward manner
- Results orientated with a determination to make things happen
- A highly motivated, energetic and inspirational team player
- Ability to identify opportunities for improvements and implement change
- Excellent time management skills, able to work on multiple tasks and deliver results to agreed schedules
- Ability to make quick and competent decisions
- Experience of managing a high volume of queries
- Desirable - Having worked in a role which has implemented a goodwill process to clients, having reviewed and communicated these decisions to clients.
Client Experience Advisor in Leicester employer: Expleo Group
Contact Detail:
Expleo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Advisor in Leicester
✨Tip Number 1
Get to know the company inside out! Research Expleo and their premium automotive client. Understanding their values and what they stand for will help you connect better during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be managing various channels like phone, email, and social media, make sure you're comfortable expressing yourself clearly and confidently.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved issues effectively. This will demonstrate your client-first mindset and ability to handle complaints.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Client Experience Advisor in Leicester
Some tips for your application 🫡
Show Your Client-Centric Mindset: Make sure to highlight your experience in delivering exceptional client experiences. We want to see how you've made clients feel special and valued in your previous roles, so share those stories!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the role.
Tailor Your Application: Don’t just send a generic application! We love when candidates take the time to tailor their applications to our job description. Mention specific responsibilities and skills that match what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Expleo Group
✨Know Your Client Experience
Make sure you understand what exceptional client experiences look like, especially in the automotive sector. Research Expleo's approach to client relationships and think about how your past experiences align with their values. Be ready to share specific examples of how you've delivered outstanding service.
✨Master Communication Skills
Since this role involves managing various communication channels, practice articulating your thoughts clearly and confidently. Prepare for common interview questions by rehearsing your responses out loud. This will help you sound natural and engaging during the interview.
✨Showcase Problem-Solving Abilities
Be prepared to discuss situations where you've successfully resolved client issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Highlight your ability to make quick decisions and how you maintain a client-first mindset even under pressure.
✨Demonstrate Team Spirit
Expleo values collaboration, so be ready to talk about your experiences working in teams. Share examples of how you've supported colleagues or contributed to team success. Emphasise your enthusiasm for working together to enhance the client experience.