HR Consultant -J68949 in Coventry

Expleo is seeking an experienced

HR Consultant to support a major UK-based customer on a contract basis. This is a hybrid role based in

Whitley, Coventry, with a combination of home working and office attendance (typically 2–3 days per week).

Working within a busy HR Contact Centre environment, you will act as the first point of contact for employees and managers, providing expert guidance on HR policies, processes, and employee-related matters.

This is an excellent opportunity for an HR professional who enjoys delivering exceptional customer service, resolving complex queries, and working within a fast-paced operational setting.

Key Responsibilities

• Act as the first point of contact for employee and manager HR queries via email, portal, virtual chat, and outbound telephone calls.
• Provide guidance and support on a broad range of HR policies and processes, including recruitment, performance management, reward, employee relations, and absence management.
• Understand employee circumstances and provide clear, accurate advice to help individuals navigate HR procedures effectively.
• Coach and support managers in applying HR policies consistently and in line with employment legislation.
• Build strong relationships with employees and stakeholders to ensure an excellent employee experience.
• Manage escalated enquiries from digital and virtual assistant platforms.
• Support the delivery of agreed service levels by ensuring enquiries are handled efficiently and accurately.
• Maintain effective working relationships with wider HR teams and business stakeholders.
• Assist with the administration, development, and continuous improvement of HR policies, procedures, and knowledge resources.
• Support reporting activities and other operational tasks as required.
• Experience working in an HR Advisory, HR Consultant, Employee Relations, or HR Shared Services role.
• Strong generalist HR knowledge across employee relations, disciplinary and grievance processes, absence management, performance management, recruitment, and reward.
• Good understanding of UK employment legislation and its practical application.
• Excellent verbal and written communication skills.
• Experience handling employee enquiries through multiple channels, including telephone, email, chat, and case management systems.
• Strong customer service focus with the ability to build rapport and handle sensitive issues professionally.
• Ability to prioritise a high volume of enquiries while maintaining accuracy and attention to detail.
• Experience working collaboratively with a wide range of stakeholders.
• Proficiency in Microsoft Office applications, including Word, Excel, and Power Point.
• Degree qualified or equivalent professional experience.
• Experience working within an HR Contact Centre or Shared Services environment.
• Familiarity with HR systems such as SAP and Success Factors.
• Experience using ticketing or case management systems.
• Experience supporting virtual assistant or chatbot query escalations.
• Knowledge of process improvement methodologies and HR operational best practices.
• Experience participating in HR projects and change initiatives.
• Strong stakeholder management and relationship-building skill

If you are passionate about people, enjoy solving problems, and thrive in a dynamic HR environment, we'd love to hear from you.

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