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- Tasks: Support a global automotive client by managing service requests and analysing data trends.
- Company: Expleo, a leader in innovative automotive solutions.
- Benefits: Contract opportunity with potential for growth and skill development.
- Other info: Fast-paced environment with opportunities to enhance your technical skills.
- Why this job: Join a dynamic team and work on cutting-edge technology in the automotive industry.
- Qualifications: Degree educated with experience in ticket management and analytical tools.
The predicted salary is between 30000 - 40000 £ per year.
Expleo are recruiting for a Technical Officer within Connected Services, to support our global automotive client, based in Bedfordshire, in their vision to deliver the most distinct and innovative range of road vehicles, all equipped with state-of-the-art technology, for a contract opportunity. If you have a background in Data Analytics and using Ticket Management systems, this could be the role for you!
Responsibilities of the Technical Officer include:
- Use ticket management tools to understand the service requests raised by the design team and take action
- Monitor the incident tickets in the incident management system and track them through to closure
- Utilise analytical tools to understand the anomalies or trends and find the root cause
- Use advanced MS Excel techniques including Power Query, Power Pivot and Power Automation to manipulate cloud data
- Validate reports
- Provide technical support
Background and experience required for the Technical Officer role include:
- Ideally Degree educated
- Experience of ticket management tools preferably ServiceNow
- Knowledge of Power tools i.e. Power Query, Power Pivot, Power Automation, Power BI desirable
- Problem solving skills
- Competent with PC applications including Microsoft Excel and Microsoft presentation
- Ability to multitask between multiple projects simultaneously
Technical Officer - Connected Services in Bedford employer: Expleo Group
Contact Detail:
Expleo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Officer - Connected Services in Bedford
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work with connected services. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, don’t just talk about your experience with ticket management tools and data analytics—bring examples! A quick demo of your Excel prowess or how you’ve solved problems in the past can really make you stand out.
✨Tip Number 3
Stay organised! Keep track of all the roles you’re applying for and follow up on your applications. A simple email to check in shows your enthusiasm and keeps you on their radar.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Technical Officer - Connected Services in Bedford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Officer role. Highlight your experience with ticket management systems and data analytics, as these are key for us. Use specific examples that showcase your skills in MS Excel and problem-solving.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you're excited about the role and how your background aligns with our vision at Expleo. Don’t forget to mention your familiarity with tools like Power Query and Power BI.
Showcase Your Analytical Skills: Since this role involves a lot of data analysis, make sure to highlight any relevant projects or experiences where you've used analytical tools. We want to see how you’ve tackled problems and found solutions in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Expleo Group
✨Know Your Tools
Make sure you’re familiar with ticket management systems, especially ServiceNow. Brush up on your knowledge of Power Query, Power Pivot, and Power Automation. Being able to discuss how you've used these tools in past roles will show that you're ready to hit the ground running.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data analytics to solve problems or identify trends. Be ready to explain your thought process and the impact your analysis had on previous projects. This will demonstrate your ability to tackle the responsibilities of the role effectively.
✨Practice Problem-Solving Scenarios
Think of a few scenarios where you faced challenges in your previous roles and how you resolved them. Practising these stories will help you articulate your problem-solving skills during the interview, which is crucial for the Technical Officer position.
✨Multitasking Mastery
Since the role requires juggling multiple projects, be prepared to discuss how you manage your time and priorities. Share specific examples of how you’ve successfully handled competing deadlines in the past, as this will highlight your ability to thrive in a fast-paced environment.