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- Tasks: Monitor live service performance and manage resources in real time for optimal customer experience.
- Company: Join a prestigious Automotive Manufacturer with a focus on future vehicle development.
- Benefits: Competitive pay, dynamic work environment, and opportunities for professional growth.
- Why this job: Be part of a dedicated team modernising workflow management in the automotive industry.
- Qualifications: Strong communication skills, data analysis experience, and ability to thrive in fast-paced settings.
- Other info: Exciting opportunity for career advancement in a supportive team atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
Are you a Workflow & Real-Time Analyst, seeking a new challenge? Do you have passion for future vehicle development?
If so, Expleo have an opportunity for you! Our client, a prestigious Automotive Manufacturer, is currently recruiting for a Workflow & Real-Time Analyst to join their Customer Relationship Centre team, supporting Supply Chain & Production Planning. As a Workflow & Real-Time Analyst you will monitor live service performance, manage resources in real time, and produce insightful reports to support operational decisions, to ensure optimal service levels, efficient staffing, and a smooth customer experience.
A key part of your role will involve supporting the modernisation of the workflow management system, transitioning from legacy platforms to a more advanced workforce management ecosystem. Based in Warwickshire, you will be supporting, a dedicated and enthusiastic team, on a contract basis.
Responsibilities of the Workflow & Real-Time Analyst will include:
• Oversee call lines and online chat activity to ensure efficient handling throughout the day
• Adjust staffing and agent codes in real time to maintain service levels and operational flow
• Monitor and respond to the real-time inbox, ensuring timely action and communication
• Create and maintain weekly schedules to ensure adequate coverage across all channels
• Produce contact volume reports and analyse performance trends to support decision-making
• Use data to identify patterns and recommend adjustments to improve efficiency and customer experience
• Work closely with team leaders and operational managers to align resource planning with business needs
• Maintain confidentiality and demonstrate integrity in all tasks
Qualifications and skills required for the Workflow & Real-Time Analyst position:
• You will thrive in a fast-paced, dynamic environment
• Competent in taking ownership of own responsibilities
• Ability to manage multiple priorities without compromising quality
• Strong team player with excellent communication skills
• Comfortable working with data to draw insights and support operational decisions
• Skilled in using Excel to automate tasks, analyse data, and build reports
• Experience with Calabrio platform is highly desirable
** PLEASE NOTE ** To meet with current legislation, right to work checks will be carried out to ensure candidates can work in the UK. Regretfully, we are unable to support applications that require sponsorship.
If you are interested in applying for the role of Workflow & Real-Time Analyst or require further information, please contact:
Jacquie Linton
02034797125
jacquie.linton@expleogroup.com
Workflow & Real-Time Analyst employer: Expleo Group UK Jobs
Contact Detail:
Expleo Group UK Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workflow & Real-Time Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those working at Expleo or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on your data analysis skills. Be ready to discuss how you've used data to improve efficiency in past roles. We want to see your passion for optimising workflows!
✨Tip Number 3
Showcase your Excel skills! Bring examples of reports you've created or tasks you've automated. This will demonstrate your ability to handle the responsibilities of a Workflow & Real-Time Analyst.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Workflow & Real-Time Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Workflow & Real-Time Analyst role. Highlight your experience with data analysis, resource management, and any relevant tools like Excel or Calabrio. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for vehicle development and how you can contribute to our team. Be sure to mention specific examples of how you've improved efficiency or customer experience in past roles.
Showcase Your Communication Skills: As a Workflow & Real-Time Analyst, communication is key. In your application, demonstrate your ability to convey complex information clearly. Whether it's through your CV or cover letter, we want to see that you can communicate effectively with team members and stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and it helps us keep track of all applications. Plus, you’ll be one step closer to joining our enthusiastic team in Warwickshire!
How to prepare for a job interview at Expleo Group UK Jobs
✨Know Your Data
As a Workflow & Real-Time Analyst, you'll be working with data daily. Brush up on your Excel skills and be ready to discuss how you've used data to drive decisions in the past. Prepare examples of reports you've created or insights you've drawn from data.
✨Understand the Role
Make sure you fully understand the responsibilities outlined in the job description. Familiarise yourself with workflow management systems and be prepared to discuss how you would approach modernising these systems. Show enthusiasm for the automotive industry and how it relates to customer experience.
✨Demonstrate Teamwork
This role requires collaboration with team leaders and operational managers. Think of examples where you've successfully worked in a team to achieve a common goal. Highlight your communication skills and how they’ve helped you manage multiple priorities effectively.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges the Customer Relationship Centre faces. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
