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- Tasks: Support a global automotive client by managing service requests and analysing data trends.
- Company: Expleo, a leader in innovative automotive solutions.
- Benefits: Gain valuable experience in a dynamic environment with potential for contract extension.
- Other info: Opportunity to work with advanced analytical tools and develop problem-solving skills.
- Why this job: Join a cutting-edge team and contribute to the future of road vehicles.
- Qualifications: Degree in a relevant field and experience with ticket management tools.
The predicted salary is between 30000 - 40000 £ per year.
Expleo are recruiting for a Technical Officer within Connected Services, to support our global automotive client, based in Bedfordshire, in their vision to deliver the most distinct and innovative range of road vehicles, all equipped with state‑of‑the‑art technology, for a contract opportunity. If you have a background in Data Analytics and using Ticket Management systems, this could be the role for you!
Responsibilities
- Use ticket management tools to understand the service requests raised by the design team and take action
- Monitor the incident tickets in the incident management system and track them through to closure
- Utilise analytical tools to understand the anomalies or trends and find the root cause
- Use advanced MS Excel techniques including Power Query, Power Pivot and Power Automation to manipulate cloud data
Qualifications
- Degree educated in a relevant subject matter
- Experience of ticket management tools preferably ServiceNow
- Knowledge of Power tools (Power Query, Power Pivot, Power Automation, Power BI) desirable
- Problem solving skills
- Competent with PC applications including Microsoft Excel and Microsoft Presentation
- Ability to multitask between multiple projects simultaneously
To meet with current legislation, right to work checks will be carried out to ensure candidates are eligible to work within the UK. We are unable to support candidates requiring sponsorship to work in the UK.
Technical Officer - Connected Services in England employer: Expleo Group UK Jobs
Contact Detail:
Expleo Group UK Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Officer - Connected Services in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Expleo or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves data analytics and ticket management systems, make sure you can confidently discuss your experience with tools like ServiceNow and advanced Excel techniques.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share examples of how you've tackled challenges in previous roles, especially those related to data analysis or incident management.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Officer - Connected Services in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ticket management tools and data analytics. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Technical Officer position and how your background makes you a perfect fit. Let us know what drives you in the automotive industry!
Show Off Your Tech Skills: Since this role involves advanced MS Excel techniques, make sure to mention your proficiency with Power Query, Power Pivot, and Power Automation. We love seeing candidates who can manipulate cloud data like pros!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Expleo Group UK Jobs
✨Know Your Tools Inside Out
Make sure you’re well-versed in ticket management systems, especially ServiceNow. Brush up on your knowledge of Power Query, Power Pivot, and Power Automation, as these will likely come up during the interview. Being able to discuss how you've used these tools in past roles will show you're ready for the job.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data analytics to solve problems or identify trends. Be ready to explain your thought process and the impact of your findings. This will demonstrate your ability to tackle the responsibilities outlined in the job description.
✨Multitasking is Key
Since the role involves juggling multiple projects, think of specific instances where you successfully managed competing priorities. Share how you organised your workload and what strategies you used to stay on top of everything. This will highlight your ability to thrive in a fast-paced environment.
✨Practice Problem-Solving Scenarios
Expect to face some problem-solving questions during the interview. Prepare by thinking through common issues that might arise in a technical officer role and how you would approach resolving them. This will help you demonstrate your critical thinking skills and readiness for the challenges ahead.