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- Tasks: Support clients with troubleshooting, installations, and maintenance of medical tech devices.
- Company: Join a fast-growing med-tech company transforming blood disease diagnosis.
- Benefits: Enjoy remote work, competitive pay, and professional development opportunities.
- Why this job: Make a real impact in healthcare while working with innovative technology.
- Qualifications: Requires an Associate Degree and 2+ years in technical support or engineering roles.
- Other info: Expect some travel (20-40%) and on-call responsibilities.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a very successful med-tech software device company, is looking for a detail-oriented, self-driven Technology Specialist / Field Service Engineer to join our Technology team in the UK.
The company:
Our client is a fast-growing medical technology company transforming the fields of hematology and cell morphology analysis. Their medical devices enable faster, earlier detection and diagnosis of blood-related diseases, so patients can start treatment sooner and have better outcomes. The company has a dedicated base of partners and clients worldwide with some of the leading global brand medical device companies, and exciting plans to expand to new markets.
The position:
As the Technology Specialist / Service Engineer you will provide remote and sometimes on-site support for clients, including mechanical and software troubleshooting, field installations and corrective maintenance.
What the company offers:
The company offers excellent professional development opportunities, fully remote work and a competitive compensation and benefits package. This is an exciting chance to join a well-established innovative company with a meaningful and impactful mission.
Responsibilities:
● Provide systems support for clients of all business units, including troubleshooting, diagnosing, resolving, and documenting issues. Handle customer technical support cases through phone, email, and chat submissions.
● Perform global field installations and repairs; monitor and schedule preventive maintenance on all direct customer devices; monitor upcoming installations
● Test software updates and conduct regression testing
● Become a subject matter expert on all of the company’s existing and future products.
● Manage department’s knowledge base and documentations interfacing with production, and coordinate continuing education with Technology Group
● Available for on-call responsibilities to attend to technical issues outside regular business hours.
● Domestic and international travel (20-40%)
Requirements:
● MUST: Associate Degree or Technical Certificate
● MUST: At least two years’ experience in a field engineer, customer engineer, technical support, help desk or customer service role
● MUST: 2+ years of experience with Linux OS
● MUST: Basic network concepts understood (DHCP, DNS, IPv4)
● MUST: Knowledge of WAN and LAN Concepts, interfaces, protocols, and topology
● MUST: Computer, electronics, and optics troubleshooting and repair
● ADV: Experience with SQL, Python, C or C++
● ADV: Experience with Jira
● ADV: Experience with medical devices / robotics / semi-conductors
Field Services Engineer employer: Expert Executive Recruiters
Contact Detail:
Expert Executive Recruiters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer
✨Tip Number 1
Familiarize yourself with the specific medical devices and technologies used in hematology and cell morphology analysis. Understanding the products will not only help you during interviews but also demonstrate your genuine interest in the company's mission.
✨Tip Number 2
Highlight any experience you have with remote troubleshooting and customer support. Since this role involves providing support through various channels, showcasing your ability to communicate effectively and resolve issues remotely will set you apart.
✨Tip Number 3
Brush up on your knowledge of Linux OS and basic networking concepts. Since these are essential requirements for the position, being able to discuss your experience and understanding of these topics confidently can significantly boost your chances.
✨Tip Number 4
Be prepared to discuss your experience with software testing and troubleshooting. The company values a detail-oriented approach, so sharing specific examples of how you've successfully diagnosed and resolved technical issues will be beneficial.
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Field Services Engineer position. Highlight the key responsibilities and requirements, such as troubleshooting, customer support, and technical skills related to Linux OS and networking.
Tailor Your CV: Customize your CV to reflect your relevant experience in field engineering or technical support roles. Emphasize your hands-on experience with medical devices, troubleshooting skills, and any programming knowledge you have, especially in SQL, Python, C, or C++.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for medical technology and your understanding of the company's mission. Mention specific experiences that demonstrate your ability to provide excellent customer support and technical expertise.
Highlight Soft Skills: In your application, don't forget to mention your soft skills, such as communication, problem-solving, and adaptability. These are crucial for a role that involves client interaction and on-site support.
How to prepare for a job interview at Expert Executive Recruiters
✨Show Your Technical Expertise
Be prepared to discuss your experience with Linux OS and basic network concepts. Highlight specific examples where you've successfully troubleshot issues or performed installations, as this will demonstrate your hands-on skills.
✨Understand the Company's Mission
Research the company's impact on hematology and cell morphology analysis. Being able to articulate how their mission resonates with you can set you apart and show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss past experiences where you had to diagnose and resolve technical issues, especially in a customer-facing environment.
✨Demonstrate Your Communication Skills
As a Field Services Engineer, you'll need to communicate effectively with clients. Practice explaining complex technical concepts in simple terms, as this will be crucial during your interactions with customers.
