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For Companies At a Glance
- Tasks: Provide top-notch technical support and create engaging content for customers.
- Company: Join a global leader in engineering and animation technology.
- Benefits: Enjoy flexible working options and opportunities for international travel.
- Why this job: Be part of a dynamic team that values innovation and collaboration.
- Qualifications: Strong presentation skills and proficiency in Windows applications required.
- Other info: Opportunity to test cutting-edge software and hardware before release.
The predicted salary is between 36000 - 60000 £ per year.
A global engineering and animation company is seeking a Senior Product Manager to communicate value propositions for their cutting-edge technology products. The Senior Product Manager will be responsible for liaising between engineering teams and commercial teams.
Key job responsibilities
- Provide first line technical support to the company and internationally, using various methods: telephone, email, desktop sharing and IM.
- Create content for effective internal and external support or promotional purposes - documentation, website FAQ, tutorials, videos and working examples using 3rd party software.
- Test new software and hardware to quality assure the company products for release.
- Assist the Sales team by developing effective demonstrations to prospective clientele.
Customer Software Support skills
- Able to undertake domestic and international travel.
- Excellent presentation skills.
- Self motivated and resourceful in finding solutions by working with others.
- Good computer skills using a variety of Windows desktop applications.
Technical Support Specialist employer: Expert Employment
Contact Detail:
Expert Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Familiarise yourself with the latest trends in technical support and customer service. Understanding the tools and technologies used in the industry will help you stand out during interviews.
✨Tip Number 2
Practice your presentation skills by creating mock demonstrations of software or hardware. This will not only boost your confidence but also prepare you for the kind of tasks you'll be doing in the role.
✨Tip Number 3
Network with professionals in the engineering and animation sectors. Attend relevant webinars or local meetups to gain insights and potentially get referrals that could lead to an interview.
✨Tip Number 4
Be prepared to discuss your problem-solving approach during the interview. Think of specific examples where you've successfully resolved technical issues, as this will demonstrate your resourcefulness and self-motivation.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Technical Support Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous technical support roles or experiences that demonstrate your ability to provide first-line support and create effective documentation. Use specific examples to showcase your skills.
Showcase Communication Skills: Since the role involves liaising between teams and providing support, make sure to illustrate your excellent communication skills in your application. Mention any experience you have in creating content for tutorials, FAQs, or promotional materials.
Proofread Your Application: Before submitting your application, thoroughly proofread your documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Expert Employment
✨Showcase Your Technical Knowledge
As a Technical Support Specialist, it's crucial to demonstrate your understanding of both software and hardware. Be prepared to discuss specific technologies you've worked with and how you've resolved technical issues in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Practice responding to hypothetical scenarios where you need to provide technical support or create documentation. This will show your ability to think on your feet.
✨Highlight Your Communication Skills
Since the role involves liaising between teams, emphasise your communication abilities. Share examples of how you've effectively communicated complex technical information to non-technical stakeholders.
✨Demonstrate Your Resourcefulness
The job requires self-motivation and resourcefulness. Prepare to discuss instances where you've taken the initiative to find solutions independently or collaborated with others to overcome challenges.
