Senior Customer Success Manager

The company mission is to transform the construction industry, reducing waste and improving efficiency through data-driven technology.

Their platform enables suppliers to optimize material use, enhance quality, and lower environmental impact.

You will report directly to senior leadership and have the opportunity to grow into a leadership role in Customer Success.

The role involves:

1. Supporting executive leadership during sales engagements
2. Representing the company to customers and industry stakeholders
3. Managing technology pilots and training users
4. Identifying customer needs to drive product improvements and revenue
5. Acting as a key contact for clients, guiding them through platform updates
6. Attending industry events and conferences

Requirements:

1. Experience in the construction industry, particularly in selling to ready-mix concrete producers
2. Strong interpersonal skills to build and maintain client relationships
3. Proficiency in computer applications and data analysis
4. Ability to prepare reports, schedules, and strategic plans
5. Fluency in Italian, French, or Portuguese is beneficial
6. Technical background in data or materials science
7. Travel across the UK and Europe expected

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