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For Companies At a Glance
- Tasks: Coordinate schedules for Service Engineers and ensure top-notch customer service.
- Company: Rapidly growing company specialising in Automatic and Industrial Doors.
- Benefits: Competitive salary, hybrid working, generous leave, and health benefits.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a knack for organisation; experience is a plus.
- Other info: Exciting opportunities for growth in a fast-paced environment.
The predicted salary is between 27000 - 37800 £ per year.
Expert Access Solutions is growing rapidly, and we’re excited to be expanding our Coordination Team in Tiverton. We specialise in the installation and maintenance of Automatic and Industrial Doors, delivering a fast‑paced and customer‑focused service across the UK. We’re looking for a practical, organised and proactive person to support our busy service operation.
The Role
As a Coordinator, you will prioritise, plan and manage the daily schedules of our Service Engineers. You will work closely with both engineers and back‑office teams to ensure we meet our SLAs and maintain high standards of customer service. You will also liaise directly with customers regarding scheduled works, equipment deliveries and material arrangements.
Your Skills
- Strong customer focus
- Excellent communication skills
- Experience in a fast‑paced environment (desirable)
- Strong planning and organisational ability
- Effective problem‑solving and decision‑making
- Confident using systems and software, including CRM tools, Excel and Outlook
Our Benefits
- Salary: £27,000+ depending on experience (40 hours per week)
- Quarterly incentive scheme
- 25 days annual leave + bank holidays
- Salary sacrifice pension scheme (you pay 3%, we pay 6%)
- Enhanced maternity, paternity and adoption policies (qualifying period applies)
- 2x life assurance
- Private Medical Insurance (qualifying period applies)
- Medical Cash Plan
- Digital GP and online wellbeing services
- Hybrid working: 2 days at home and 3 days in the office following probation, or sooner after training
If you’re someone who delivers great customer service, stays organised, works methodically and keeps calm under pressure, we would love to hear from you. Experience in a similar role is helpful, but not essential.
Due to the high volume of applications received, we are unable to provide detailed feedback to all applicants. If you do not hear back from us within two weeks, please accept that your application has been unsuccessful.
Service Coordinator in Devon employer: Expert Access Solutions
Contact Detail:
Expert Access Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Devon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have a lead on a Service Coordinator role or can give you insider tips.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and organisation. Think about your past experiences and how they relate to the skills mentioned in the job description.
✨Tip Number 3
Show off your problem-solving skills during interviews! Be ready to discuss specific examples where you’ve tackled challenges in a fast-paced environment. This will demonstrate your ability to thrive in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from proactive candidates who are eager to join our team.
We think you need these skills to ace Service Coordinator in Devon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and experience in fast-paced environments. We want to see how you can bring your organisational abilities to the table, so don’t hold back on showcasing relevant examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Coordinator role. Mention your problem-solving skills and how you can help us maintain high standards of customer service.
Show Off Your Tech Skills: Since we use various systems and software, make sure to mention your experience with CRM tools, Excel, and Outlook. If you’ve got any specific examples of how you’ve used these tools effectively, share them with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Expert Access Solutions
✨Know the Company Inside Out
Before your interview, take some time to research Expert Access Solutions. Understand their services, especially around Automatic and Industrial Doors, and be ready to discuss how you can contribute to their customer-focused approach.
✨Showcase Your Organisational Skills
As a Service Coordinator, organisation is key. Prepare examples from your past experiences where you successfully managed schedules or prioritised tasks. This will demonstrate your ability to handle the fast-paced environment they operate in.
✨Communicate Clearly and Confidently
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask about their current processes or challenges, showing your proactive nature.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've effectively solved problems in previous roles. Be ready to share these examples during the interview, as it will highlight your decision-making skills and ability to stay calm under pressure.
