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- Tasks: Manage customer service contracts from creation to renewal, ensuring accuracy and efficiency.
- Company: Join Expert Access Solutions Ltd, a dynamic company focused on customer satisfaction and operational excellence.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: This is an entry-level office-based role with standard hours and occasional flexibility.
- Why this job: Be a key player in enhancing customer relationships while developing valuable skills in contract management.
- Qualifications: No prior experience required; just a passion for organisation and communication.
The predicted salary is between 20000 - 32000 £ per year.
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Purpose of Role
The Contracts Administrator plays a vital role in ensuring the accurate and efficient management of customer service contracts throughout their lifecycle. This includes contract creation, renewals, amendments, invoicing, and customer communication. Acting as a key liaison between internal departments and external clients, the role supports business operations and contributes to customer satisfaction and retention whilst always maintaining a commercial focus to drive opportunity.
Key Responsibilities
Contract Management
- Create and maintain contract records in the in-house system, including account details, site information, equipment, contract type, pricing, and invoicing format.
- Monitor contract milestones, renewal dates, and deliverables to ensure timely action.
- Proactively manage contract renewals, identifying opportunities for improvement or adjustment.
Customer & Stakeholder Engagement
- Communicate professionally with customers via phone and email regarding contract status, queries, and updates.
- Collaborate with internal teams (Sales, Finance, Service Delivery) to resolve contract-related issues and ensure alignment.
Documentation & Compliance
- Prepare and issue accurate contract documentation and compliance records.
- Manage contract amendments, variations, extensions, and terminations, ensuring all changes are properly documented and approved.
Invoicing & Financial Accuracy
- Generate and validate invoices in line with contract terms (e.g., annually in advance, quarterly, post-service).
- Review billing against contract agreements to ensure accuracy and resolve discrepancies.
Project Support
- Lead or support contract-related business projects, including system integrations and data migrations.
- Contribute to continuous improvement initiatives within the Contracts department.
Skills & Competencies
Technical Skills
- Proficient in Microsoft Office Suite, especially Excel, Outlook, and Teams.
- Strong keyboard and data entry skills.
- Familiarity with contract management systems or CRM platforms (desirable).
Organisational Skills
- Highly organised with the ability to manage multiple tasks and deadlines.
- Strong attention to detail and accuracy in data and documentation.
- Logical and methodical approach to problem-solving.
Communication & Collaboration
- Clear and professional verbal and written communication.
- Ability to work effectively within a team and across departments.
- Customer-focused mindset with a proactive approach to service delivery.
Analytical & Decision-Making
- Capable of reviewing and interpreting contract terms and financial data.
- Prioritises tasks based on urgency, risk, and business impact.
Qualifications & Experience
- Previous experience in contract administration or a similar administrative role.
- Understanding of service contracts, billing processes, and customer service principles.
- Relevant qualifications in business administration or related fields (preferred).
Working Conditions
- Office-based role with standard working hours.
- Occasional flexibility required during peak periods or project delivery phases
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Contract
Job function
-
Job function
Management and Manufacturing
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Contracts Administrator employer: Expert Access Solutions Ltd
Contact Detail:
Expert Access Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts Administrator
✨Tip Number 1
Familiarise yourself with contract management systems and CRM platforms. Since the role requires proficiency in these tools, having a basic understanding or even completing a short online course can give you an edge during discussions.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. As a Contracts Administrator, you'll be liaising with customers and internal teams, so being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to handle the demands of the role effectively.
✨Tip Number 4
Research Expert Access Solutions Ltd and their approach to customer service contracts. Understanding their business model and values will help you align your answers during any interviews and show your genuine interest in the company.
We think you need these skills to ace Contracts Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contract administration or similar roles. Emphasise skills like attention to detail, organisational abilities, and proficiency in Microsoft Office, especially Excel.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities of the Contracts Administrator role. Mention your understanding of service contracts and your proactive approach to customer service.
Showcase Relevant Skills: In your application, clearly outline your technical skills, such as familiarity with contract management systems or CRM platforms. Highlight your communication skills and ability to collaborate across departments.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Expert Access Solutions Ltd
✨Know Your Contracts
Familiarise yourself with the basics of contract management and the specific responsibilities of a Contracts Administrator. Be prepared to discuss your understanding of contract creation, renewals, and amendments, as well as any relevant experience you have in these areas.
✨Showcase Your Organisational Skills
Highlight your ability to manage multiple tasks and deadlines effectively. Prepare examples from your past experiences where you successfully organised and prioritised work, especially in high-pressure situations.
✨Demonstrate Communication Skills
Since the role involves liaising with customers and internal teams, practice articulating your thoughts clearly and professionally. Be ready to provide examples of how you've handled customer queries or resolved issues through effective communication.
✨Prepare for Technical Questions
Brush up on your technical skills, particularly in Microsoft Office Suite and any contract management systems you may have used. Be ready to discuss how you’ve utilised these tools in previous roles to enhance efficiency and accuracy.