At a Glance
- Tasks: Lead service delivery for a major public sector programme and manage client relationships.
- Company: Join a high-profile organisation making a real difference in the public sector.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a focus on continuous improvement.
- Why this job: Be at the forefront of public sector transformation and drive impactful change.
- Qualifications: Experience in service delivery management and strong Workday knowledge required.
The predicted salary is between 50000 - 65000 £ per year.
We are currently seeking an experienced Service Delivery Manager to join a high-profile, long-term programme supporting a major public sector organisation. This is a key role within a live, multi-year engagement, acting as the primary interface between the client and delivery teams.
As the Service Delivery Manager, you will take ownership of day-to-day client engagement within a public sector environment, ensuring seamless service delivery while building trusted relationships across key stakeholders. You will lead and coordinate offshore support and maintenance teams, manage service performance, and act as the escalation point within a structured, highly governed environment. This role requires a strong understanding of public sector delivery standards, governance, and stakeholder expectations.
Key Responsibilities- Act as the primary client-facing contact within a public sector environment
- Build and maintain strong relationships with public sector stakeholders
- Lead and manage offshore support and maintenance teams
- Ensure high-quality service delivery across Workday HR and Finance modules
- Manage escalations within a governance-led environment
- Ensure alignment with public sector delivery standards and compliance requirements
- Drive continuous improvement, service performance, and reporting
- Proven experience as a Service Delivery Manager within the public sector (essential)
- Strong understanding of public sector ways of working, governance, and stakeholder engagement
- Demonstrable experience delivering services within regulated or compliance-driven environments
- Strong Workday experience (must-have) across:
- Workday HR
- Workday Finance / Payroll
- Experience managing offshore teams and service delivery models
- Excellent stakeholder management skills
- Strong organisational, reporting, and issue resolution skills
- Experience working on large-scale transformation or digital programmes
- Familiarity with structured delivery frameworks or regulated environments
- Previous experience working in secure or clearance-based projects
Base location is Wokingham, with expected onsite attendance a couple of days per week. Regular travel to Warwick may be required to support distributed teams.
Service Delivery Manager in Wokingham employer: Experis
Join a dynamic and supportive team as a Service Delivery Manager in Wokingham, where you will play a pivotal role in delivering high-quality services to a major public sector organisation. Our company fosters a collaborative work culture that prioritises employee growth and development, offering opportunities for continuous improvement and professional advancement. With a focus on building strong relationships and ensuring compliance within a governed environment, we provide a meaningful and rewarding employment experience for those looking to make a difference in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Wokingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector and let them know you're on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your Workday knowledge and public sector delivery standards. We recommend practising common interview questions and scenarios related to service delivery management to show you're the right fit for the role.
✨Tip Number 3
Don’t forget to showcase your stakeholder management skills! During interviews, share specific examples of how you've built relationships and managed expectations in previous roles. This will help demonstrate your ability to thrive in a governance-led environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Delivery Manager in Wokingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Service Delivery Manager role. Highlight your experience in public sector environments and your Workday expertise. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've built relationships with stakeholders and managed offshore teams in the past.
Showcase Your Governance Knowledge:Since this role involves working within a highly governed environment, make sure to mention your understanding of public sector delivery standards and compliance requirements. We love seeing candidates who know their stuff!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we’ll keep you updated on your application status!
How to prepare for a job interview at Experis
✨Know Your Public Sector Inside Out
Make sure you brush up on public sector delivery standards and governance. Familiarise yourself with the specific challenges and expectations of stakeholders in this environment, as it will show your understanding and commitment to the role.
✨Showcase Your Workday Expertise
Be prepared to discuss your experience with Workday HR and Finance modules in detail. Highlight specific projects where you've successfully managed these systems, as this is a must-have skill for the role.
✨Demonstrate Strong Stakeholder Management Skills
Think of examples where you've built and maintained relationships with key stakeholders. Be ready to explain how you’ve navigated complex situations and resolved issues, as this will be crucial for the Service Delivery Manager position.
✨Prepare for Governance and Compliance Questions
Expect questions around managing service performance within a governed environment. Have examples ready that illustrate your experience in compliance-driven settings, showcasing your ability to lead teams effectively while adhering to regulations.
