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- Tasks: Support tech operations, manage inventory, and resolve customer queries.
- Company: Join a global consultancy with a strong focus on training and development.
- Benefits: Enjoy competitive pay, health cover, generous holiday, and a pension scheme.
- Why this job: Be part of a dynamic team and make a real impact in tech support.
- Qualifications: Technical skills and problem-solving abilities are essential.
- Other info: Great career growth opportunities in a rapidly expanding company.
The predicted salary is between 30000 - 42000 £ per year.
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
LOCATION: Hursley - 4 days on 4 days off
CLEARANCE: The ideal candidate will have active SC Clearance or be eligible to undergo SC Clearance.
We are actively looking to secure a Duty Technician to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.
Job Purpose/The Role: The Duty Technician plays a crucial role in maintaining the smooth operation of our supply chain processes. This position requires a detail-oriented individual who can handle various tasks related to inventory management, equipment maintenance, and quality control. The ideal candidate should have strong technical skills, excellent problem-solving abilities, and a solid understanding of supply chain principles.
Required Skills:
- To handle incoming technical support incidents, requests and changes.
- Management of personal call queue, ensuring calls are closed in a timely fashion.
- Provide updates and ensure ongoing customer communication is maintained.
- Resolution of calls ranging from simple password resets to complex server queries.
- Escalation of calls to 3rd Line Team as necessary.
- To work as part of a close-knit and highly skilled team of Engineers.
- Provide excellent customer service.
- Work with other internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.)
- Perform software builds/re-builds on PCs and laptops as required.
- Fix hardware faults and install upgrades to client hardware.
Benefits Include:
- Contributory pension scheme
- Employee Assistance Program
- Medical and Dental cover
- 22 days holiday + bank holidays
- Maternity Pay/Shared Parental leave and paternity leave
- Sick pay
Suitable Candidates should submit CVs in the first instance.
2nd Line Support Engineer in Winchester employer: Experis
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in Winchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Duty Technician role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and problem-solving abilities. We recommend practising common scenarios you might face as a 2nd Line Support Engineer, so you can showcase your expertise when it counts.
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. We believe it helps keep you top of mind for the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals to join our growing team, so don’t miss out!
We think you need these skills to ace 2nd Line Support Engineer in Winchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Duty Technician role. Highlight your technical skills and experience in handling support incidents, as well as any relevant supply chain knowledge. We want to see how you fit into our team!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can think on their feet and resolve problems efficiently, so don’t hold back on showcasing your abilities!
Keep It Professional Yet Personal: While we appreciate a friendly tone, remember to keep your application professional. Use clear language and structure your information well. This shows us that you can communicate effectively, which is key for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Experis
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills relevant to the role. Be prepared to discuss your experience with hardware faults, software builds, and any specific tools or systems mentioned in the job description. This will show that you're not just a good fit but also genuinely interested in the technical aspects of the job.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've tackled technical issues in the past. Think of specific incidents where you resolved a complex server query or managed a call queue effectively. This will highlight your problem-solving abilities and show that you can handle the demands of the role.
✨Communicate Clearly and Confidently
Since customer communication is key, practice explaining technical concepts in simple terms. During the interview, focus on maintaining clear and concise communication. This will demonstrate your ability to keep customers informed and engaged, which is crucial for a Duty Technician.
✨Show Your Team Spirit
This role requires working closely with a skilled team, so be ready to discuss your experiences collaborating with others. Share examples of how you've contributed to team success or supported colleagues in resolving issues. This will reflect your ability to work well in a close-knit environment.
