Application Duty Technician - Level 2/3 Support
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Location: Hursley - on-site five days per week
Start date: ASAP
Requirement: Five years' continuous UK residency
The Opportunity
Support a one-of-a-kind National Critical Infrastructure system on a government project, working closely with the client, third-party suppliers and IBM delivery teams.
As an Application Duty Technician, you will provide Level 2/3 application support within a live-service environment, helping maintain a 99.99% service-level agreement. This is a varied, hands-on role where you will investigate user incidents, diagnose underlying issues and work through to service restoration or implementation of a fix.
What You'll Be Doing
Delivering Level 2/3 application support for a business-critical system.
Investigating and diagnosing user incidents, taking issues through to resolution.
Working with clients, third parties and IBM delivery teams to restore service and implement fixes.
Using monitoring and event-management tools to identify and investigate service issues.
Applying your technical knowledge across applications, databases and supporting technologies to maintain reliable live services.
What You'll Bring
Experience in application support or a comparable Level 2/3 technical support environment, with hands-on knowledge of:
Netcool
ServiceNow (SNOW)
PowerShell
SQL
Oracle
SolarWinds
You will take a logical approach to troubleshooting, communicate clearly with technical teams and customers, and be comfortable supporting services where availability is critical. xiskglj
Desirable Experience
AIX
MQ
AWS, particularly EC2 and VPC
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
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