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- Tasks: Manage service requests, oversee IT equipment, and perform hardware maintenance.
- Company: Join a leading tech recruitment firm with a focus on innovative roles.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Why this job: Be part of a dynamic team making a real difference in tech support.
- Qualifications: Active SC Clearance and experience in technical support or IT logistics.
- Other info: Exciting contract roles with potential for career advancement.
We are working with our client on two SC Cleared roles in the Lincoln area. These are contract positions that require a candidate with active SC Clearance to be transfered.
Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.
Role 1 – Technician 2
Service Desk Queue Management: Proactively manage and resolve incidents and service requests assigned to the Hub and spokes using the queue management system. Ensure accurate and timely ticket updates to meet Service Levels.
Asset and Stock Control: Oversee comprehensive Hub Stock management. This includes scanning and accurately recording all IT equipment (kit) and assets moving in and out of storage locations. Efficiently manage the process for all IT equipment disposals routed through the Hub, ensuring full contractual compliance.
Hardware Maintenance: Perform triage and carry out hardware repairs on all equipment that is under warranty. Liaise directly with vendors to coordinate the ordering of replacement parts and manage all related returns processes.
Logistics and Compliance: Carry out scheduled locker replenishments of equipment at designated spoke locations as required. Strictly follow all agreed processes, procedures, and site regulations established by the Authority.
Service Improvement: Escalate any potential service delivery issues or opportunities for improvement to the Team Leader.
Role 2 – Technician 3
Logistics & Clinic Setup:
Set up the Refresh Clinic workspace in preparation for device migration activities.
Relocate the specified number of devices from the on-site storage area to the Refresh Clinic location, strictly following instructions from the Contractor Engineer and Site Manager.
Technical Support & Administration:
Perform required system logins on devices, using credentials and following procedures supplied by the Contractor Engineer and Site Manager.
Accurately update the Contractor\’s workflow management system at every stage of the device refresh process.
Refresh laptops and seek guidance from the Post Migration Technical Support Specialist and Site Manager as necessary.
Security & Stock Control:
Assist in conducting manual daily stock checks and promptly report findings to the Contractor Engineer and Site Manager.
Help secure all devices within the on-site storage location at the close of business each day.
Please apply with your most up to date CV if either of these roles is of interest to you.
People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas
Technical Support Engineer employer: Experis
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech field, especially those who might know about SC Cleared roles. A friendly chat can lead to insider info or even a referral!
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and understanding the specific requirements of the roles. We recommend practising common interview questions related to service desk management and hardware maintenance.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share examples of how you've resolved technical issues or improved processes in previous roles. This will demonstrate your value as a Technical Support Engineer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals like you to join our team!
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight relevant experience, especially in service desk management and hardware maintenance, to show us you’re the right fit for the job.
Showcase Your Skills: Don’t forget to showcase your technical skills! Mention any specific tools or systems you’ve used in previous roles that align with the job description. We love seeing candidates who can hit the ground running.
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Experis
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills mentioned in the job description. Familiarise yourself with hardware maintenance, service desk management, and any specific tools or systems they use. Being able to discuss your hands-on experience with these will show you're ready to hit the ground running.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in the past. Think about times when you had to manage incidents or improve service delivery. This will help you illustrate your ability to handle the responsibilities of the role effectively.
✨Understand Compliance and Procedures
Since this role involves strict adherence to processes and regulations, be ready to discuss your understanding of compliance in a technical support context. Show that you appreciate the importance of following procedures, especially in a SC Cleared environment.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the tools they use for queue management, or how they handle service improvement. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
