Role: Technical Customer Support Manager
Contract: 6 Months (PAYE)
Location: Feltham (some onsite requirement)
We are looking for a Technical Customer Support Manager to support strategic Service Provider customers across the UK and Northern Europe. Acting as a trusted operational advisor, you will build strong customer relationships, coordinate technical and support teams, manage escalations, and help ensure critical issues are resolved quickly to maximise service availability and customer satisfaction.
You will ensure delivery of excellent customer service and be the first point of customer contact for inquiries. Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
Essential Experience:
- 3+ years' experience in a Customer Success, Service Delivery, Incident Management, Operations Management, or Technical Support environment.
- Strong communication skills
- Experience managing customer relationships within a technology, networking, telecommunications, managed services, or service provider environment.
- Technical and networking understanding to improve ways of working
- Proven leadership skills
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Technical Customer Support Manager employer: Experis
As a Technical Stores Person at our Boscombe Down location, you will be part of a dedicated team supporting military operations with a focus on efficiency and high standards of service. Our company fosters a collaborative work culture that values employee growth, offering training opportunities and the chance to develop your skills in a dynamic environment. With a commitment to excellence and compliance, we provide a unique opportunity to contribute meaningfully to the defence sector while enjoying the benefits of working in a supportive and professional setting.
