At a Glance
- Tasks: Lead frontline communications and manage urgent calls with precision and professionalism.
- Company: Join a dynamic team in a unique, supportive environment.
- Benefits: Gain valuable experience in a high-stakes role with career growth opportunities.
- Other info: Work in a fast-paced environment with a focus on collaboration and support.
- Why this job: Make a real impact by connecting leaders and safeguarding communications.
- Qualifications: Outstanding customer service skills and tech-savvy with ICT systems.
The predicted salary is between 36000 - 60000 € per year.
Technical Comms Operator
6 months
London - onsite x5 days a week
Inside IR35 - Umbrella only
Active DV clearance required - eligible candidates will be considered
Overview:
Are you experienced in a customer-focused call centre or part of an emergency call handling team? If so, this role could be perfect for you.
We foster a culture of inclusion, trust, and continuous improvement. Whether you\'re supporting a high-level call or helping a colleague through a technical issue, your contribution matters. We look out for one another, adapt to change, and uphold the highest standards of professionalism and discretion
If you are looking for an interesting role in a unique environment, this position offers a great opportunity to be part of a supportive and dynamic team.
Responsibilities
You will carry out many duties in this role, but the following are an important part of your daily work:
- Lead in setting up frontline communications, acting as the first point of contact for all staff, ensuring seamless, secure, and professional service 24/7.
- Manage call handling, swiftly managing urgent and sensitive communications with precision, discretion, and full compliance with security protocols.
- Manage national and international conference calls, connecting Cabinet Ministers, senior officials, and global leaders with clarity and confidence.
- Safeguard infrastructure, delivering round-the-clock cyber and telephony monitoring to uphold the integrity and confidentiality of all channels.
- Authenticate and route incoming calls, using the digital call management system to verify identities, manage messages, and support staff on the move.
- Respond to secure line activity, monitoring and logging calls for security purposes and escalating incidents or technical issues to the appropriate teams.
- Keep internal systems sharp, maintaining up-to-date telephone directories and reporting faults to ensure operational excellence.
- Support national resilience, participating in Business Continuity operations and adapting to alternate work sites when required.
- Deliver exceptional caller experience, offering tailored, courteous, and professional assistance to internal and external stakeholders.
- Contribute to broader business operations, taking on varied support tasks that enhance the efficiency and effectiveness of internal communications.
Person specification
Essential Skills & Experience:
- Outstanding customer service - Calm, confident, and responsive under pressure.
- Team player - Collaborative, supportive, and reliable in a fast-paced environment.
- Self-starter - Able to work independently and make sound decisions.
- Clear communicator - Strong verbal skills and active listening.
- Organised and efficient - Skilled at managing time and priorities.
- Tech-savvy - Confident with ICT systems and telephony tools.
- Desirable Skills & Experience:
- Experience in a contact centre or similar high-volume environment.
- Familiarity with Microsoft Teams and other video call systems to set up meetings and calls.
- Multilingual abilities are a plus.
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
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Technical Comms Operator in Cardiff employer: Experis
As a Technical Comms Operator in London, you will join a company that prioritises a culture of inclusion, trust, and continuous improvement. With a focus on professional development and a supportive team environment, you will have the opportunity to enhance your skills while contributing to critical communications that impact national resilience. Enjoy the unique advantage of working in a dynamic setting where your contributions are valued and every day presents new challenges and opportunities for growth.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Comms Operator in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Technical Comms Operator role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and call handling. Think about scenarios where you’ve demonstrated calmness under pressure or teamwork, as these are key traits for this role. We want you to shine!
✨Tip Number 3
Showcase your tech-savviness! Brush up on your knowledge of ICT systems and telephony tools. If you can demonstrate your confidence with these during interviews, it’ll set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Comms Operator in Cardiff
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service, especially if you've worked in a call centre or emergency handling team. We want to see how you’ve kept calm under pressure and provided exceptional support.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to demonstrate your communication skills, as this role relies heavily on effective verbal and written communication.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background with our needs.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at Experis
✨Know Your Stuff
Make sure you understand the role of a Technical Comms Operator inside out. Familiarise yourself with call handling protocols, emergency communication procedures, and the tech tools mentioned in the job description. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your outstanding customer service abilities. Think about times when you remained calm under pressure or went above and beyond to assist someone. This is crucial for a role that demands professionalism and discretion.
✨Practice Clear Communication
Since this role requires strong verbal skills, practice articulating your thoughts clearly. You might want to do mock interviews with a friend or record yourself answering common interview questions. This will help you refine your communication style and ensure you come across as confident and articulate.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations, especially those involving urgent or sensitive communications. Think through potential scenarios and how you would respond, demonstrating your ability to make sound decisions under pressure.
