At a Glance
- Tasks: Lead frontline communications and manage urgent, sensitive calls with precision.
- Company: Join a dynamic team in a unique, supportive environment.
- Benefits: Gain valuable experience in a high-stakes role with career growth potential.
- Other info: Work in a fast-paced environment with opportunities for professional development.
- Why this job: Make a real impact while ensuring seamless communication for key leaders.
- Qualifications: Outstanding customer service skills and tech-savvy with ICT systems.
The predicted salary is between 36000 - 60000 € per year.
Technical Comms Operator
6 months
London - onsite x5 days a week
Inside IR35 - Umbrella only
Active DV clearance required - eligible candidates will be considered
Overview:
Are you experienced in a customer-focused call centre or part of an emergency call handling team? If so, this role could be perfect for you.
We foster a culture of inclusion, trust, and continuous improvement. Whether you\'re supporting a high-level call or helping a colleague through a technical issue, your contribution matters. We look out for one another, adapt to change, and uphold the highest standards of professionalism and discretion
If you are looking for an interesting role in a unique environment, this position offers a great opportunity to be part of a supportive and dynamic team.
Responsibilities
You will carry out many duties in this role, but the following are an important part of your daily work:
- Lead in setting up frontline communications, acting as the first point of contact for all staff, ensuring seamless, secure, and professional service 24/7.
- Manage call handling, swiftly managing urgent and sensitive communications with precision, discretion, and full compliance with security protocols.
- Manage national and international conference calls, connecting Cabinet Ministers, senior officials, and global leaders with clarity and confidence.
- Safeguard infrastructure, delivering round-the-clock cyber and telephony monitoring to uphold the integrity and confidentiality of all channels.
- Authenticate and route incoming calls, using the digital call management system to verify identities, manage messages, and support staff on the move.
- Respond to secure line activity, monitoring and logging calls for security purposes and escalating incidents or technical issues to the appropriate teams.
- Keep internal systems sharp, maintaining up-to-date telephone directories and reporting faults to ensure operational excellence.
- Support national resilience, participating in Business Continuity operations and adapting to alternate work sites when required.
- Deliver exceptional caller experience, offering tailored, courteous, and professional assistance to internal and external stakeholders.
- Contribute to broader business operations, taking on varied support tasks that enhance the efficiency and effectiveness of internal communications.
Person specification
Essential Skills & Experience:
- Outstanding customer service - Calm, confident, and responsive under pressure.
- Team player - Collaborative, supportive, and reliable in a fast-paced environment.
- Self-starter - Able to work independently and make sound decisions.
- Clear communicator - Strong verbal skills and active listening.
- Organised and efficient - Skilled at managing time and priorities.
- Tech-savvy - Confident with ICT systems and telephony tools.
- Desirable Skills & Experience:
- Experience in a contact centre or similar high-volume environment.
- Familiarity with Microsoft Teams and other video call systems to set up meetings and calls.
- Multilingual abilities are a plus.
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
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Technical Comms Operator in Leicester employer: Experis
As a Technical Comms Operator in London, you will join a dynamic and inclusive team that values your contributions and fosters a culture of trust and continuous improvement. With a focus on exceptional customer service and professional development, this role offers unique opportunities to engage with high-level communications while ensuring the integrity and confidentiality of vital information. Enjoy the benefits of working in a supportive environment that prioritises employee growth and resilience, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Comms Operator in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and role thoroughly, and practice common interview questions. We want you to feel confident and ready to showcase your skills as a Technical Comms Operator.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Comms Operator in Leicester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and call handling. We want to see how your skills align with the role of a Technical Comms Operator, so don’t hold back!
Showcase Your Communication Skills:Since clear communication is key for this role, use your application to demonstrate your verbal skills. Keep your language professional yet approachable, and make sure to proofread for clarity and correctness.
Highlight Relevant Experience:If you've worked in a high-pressure environment or have experience with ICT systems, be sure to mention it! We’re looking for candidates who can handle urgent communications with confidence and discretion.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Experis
✨Know Your Stuff
Make sure you understand the role of a Technical Comms Operator inside out. Familiarise yourself with call handling protocols, emergency communication procedures, and the tech tools mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered outstanding customer service, especially under pressure. Think about times when you had to manage sensitive communications or resolve issues quickly. This will demonstrate your ability to handle the demands of the role effectively.
✨Practice Clear Communication
Since strong verbal skills are essential for this role, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with a friend or record yourself answering common interview questions. This will help you refine your communication style and ensure you come across as calm and confident.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations, like managing urgent calls or dealing with technical issues. Think through potential scenarios and how you would respond, focusing on your problem-solving skills and ability to stay composed under pressure.
