At a Glance
- Tasks: Lead frontline communications and manage urgent calls with precision and professionalism.
- Company: Join a dynamic team in a unique, supportive environment.
- Benefits: Gain valuable experience in a high-stakes role with career growth opportunities.
- Other info: Work in a fast-paced environment with a focus on collaboration and support.
- Why this job: Make a real impact by connecting leaders and safeguarding communications.
- Qualifications: Outstanding customer service skills and tech-savvy with ICT systems.
The predicted salary is between 36000 - 60000 € per year.
Technical Comms Operator
6 months
London - onsite x5 days a week
Inside IR35 - Umbrella only
Active DV clearance required - eligible candidates will be considered
Overview:
Are you experienced in a customer-focused call centre or part of an emergency call handling team? If so, this role could be perfect for you.
We foster a culture of inclusion, trust, and continuous improvement. Whether you\'re supporting a high-level call or helping a colleague through a technical issue, your contribution matters. We look out for one another, adapt to change, and uphold the highest standards of professionalism and discretion
If you are looking for an interesting role in a unique environment, this position offers a great opportunity to be part of a supportive and dynamic team.
Responsibilities
You will carry out many duties in this role, but the following are an important part of your daily work:
- Lead in setting up frontline communications, acting as the first point of contact for all staff, ensuring seamless, secure, and professional service 24/7.
- Manage call handling, swiftly managing urgent and sensitive communications with precision, discretion, and full compliance with security protocols.
- Manage national and international conference calls, connecting Cabinet Ministers, senior officials, and global leaders with clarity and confidence.
- Safeguard infrastructure, delivering round-the-clock cyber and telephony monitoring to uphold the integrity and confidentiality of all channels.
- Authenticate and route incoming calls, using the digital call management system to verify identities, manage messages, and support staff on the move.
- Respond to secure line activity, monitoring and logging calls for security purposes and escalating incidents or technical issues to the appropriate teams.
- Keep internal systems sharp, maintaining up-to-date telephone directories and reporting faults to ensure operational excellence.
- Support national resilience, participating in Business Continuity operations and adapting to alternate work sites when required.
- Deliver exceptional caller experience, offering tailored, courteous, and professional assistance to internal and external stakeholders.
- Contribute to broader business operations, taking on varied support tasks that enhance the efficiency and effectiveness of internal communications.
Person specification
Essential Skills & Experience:
- Outstanding customer service - Calm, confident, and responsive under pressure.
- Team player - Collaborative, supportive, and reliable in a fast-paced environment.
- Self-starter - Able to work independently and make sound decisions.
- Clear communicator - Strong verbal skills and active listening.
- Organised and efficient - Skilled at managing time and priorities.
- Tech-savvy - Confident with ICT systems and telephony tools.
- Desirable Skills & Experience:
- Experience in a contact centre or similar high-volume environment.
- Familiarity with Microsoft Teams and other video call systems to set up meetings and calls.
- Multilingual abilities are a plus.
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
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Technical Comms Operator in Sheffield employer: Experis
As a Technical Comms Operator in London, you will join a company that prioritises a culture of inclusion, trust, and continuous improvement. With a focus on professional development and a supportive team environment, you will have the opportunity to enhance your skills while contributing to critical communications that impact national resilience. Enjoy the unique advantage of working in a dynamic setting where your contributions are valued and every day presents new challenges and opportunities for growth.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Comms Operator in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research the company and the role thoroughly. We want you to be able to showcase how your skills align with their needs, especially in customer service and communication.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. We suggest focusing on scenarios where you’ve demonstrated calmness under pressure, as that’s key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Technical Comms Operator in Sheffield
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service, especially in high-pressure situations. We want to see how you’ve handled calls and provided support, so share specific examples that showcase your calm and confident approach.
Be a Team Player:We love collaboration! In your application, mention times when you’ve worked well with others in a fast-paced environment. This role is all about supporting each other, so let us know how you contribute to team success.
Communicate Clearly:Strong verbal skills are key for this position. When writing your application, keep your language clear and concise. We want to see that you can communicate effectively, just like you would on the job!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows you’re tech-savvy, which we love!
How to prepare for a job interview at Experis
✨Know Your Stuff
Make sure you understand the role of a Technical Comms Operator inside out. Familiarise yourself with call handling protocols, emergency communication procedures, and the tech tools mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered outstanding customer service, especially under pressure. Think about times when you had to manage sensitive communications or resolve issues quickly. This will demonstrate your ability to handle the demands of the role effectively.
✨Practice Clear Communication
Since this role requires strong verbal skills, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with a friend or record yourself answering common interview questions. This will help you refine your communication style and ensure you come across as calm and confident.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations, like managing urgent calls or dealing with technical issues. Think through potential scenarios beforehand and outline your thought process. This will show your problem-solving skills and readiness for the challenges of the job.
