At a Glance
- Tasks: Lead service operations and collaborate with teams to ensure smooth project deployments.
- Company: Reputable IT organisation focused on critical services in a secure environment.
- Benefits: Competitive daily rate, opportunity for professional growth, and dynamic team culture.
- Other info: Must be willing to undergo DV Clearance process; flexible team support is essential.
- Why this job: Join a vital mission supporting national services while enhancing your operational management skills.
- Qualifications: Experience in service operations management and strong communication skills required.
The predicted salary is between 132000 - 132000 £ per year.
Location: Corsham
Duration: 6 months
Rate: up to £550 per day via an approved umbrella company
Must be willing and eligible to go through the DV Clearance process.
Our client, a reputable organisation in the IT sector, is seeking a highly motivated Service Operations Manager to join their team in Corsham. This is an exciting opportunity to support critical services within a secure environment, working fully on-site.
What you'll be doing:
- Collaborate with FLC and DD J3/J5 teams to plan the projects service deployments.
- Lead all customer communications from the projects Service Operations team to DD, FLCS, and CyISOCs.
- Coordinate with the DD J3 Planned Outage cell on all service-impacting outages.
- Produce and maintain the projects Operational and Exercise activity briefing pack, used for weekly/monthly briefings at all levels.
- Support the D&IS Front Door for all the projects service requests.
- Utilise ITSM tools (Remedy) to interact with FLC units and manage service requests.
- Develop and support the projects processes aligned with DD, including CSRs and CSIs.
- Manage and update the projects Node tracker for all active nodes in near real-time.
- Attend key operational meetings to provide updates on the projects activities.
- Be ready to backfill the Service Desk Management Service during periods of absence.
What you'll bring:
- Proven experience in service operations management within a secure or military environment.
- Strong knowledge of ITSM tools, particularly Remedy.
- Excellent communication skills for liaising with multiple teams and stakeholders.
- Ability to produce clear operational documentation and briefings.
- Experience managing service requests and outage planning.
- Flexibility to support team needs, including backfilling roles when required.
If you are a proactive, detail-oriented professional with DV clearance and a passion for operational excellence, we want to hear from you. Apply now to join a dynamic team supporting vital national services.
DV Cleared Service Delivery Manager in Swindon employer: Experis
Join a leading organisation in the IT sector that values operational excellence and teamwork, located in the secure environment of Corsham. As a DV Cleared Service Delivery Manager, you will benefit from a collaborative work culture that prioritises employee growth and development, alongside competitive remuneration. This role offers a unique opportunity to contribute to critical national services while working in a supportive and dynamic team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land DV Cleared Service Delivery Manager in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector, especially those who have experience with DV cleared roles. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their service operations and be ready to discuss how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Showcase your communication skills! During interviews, demonstrate how you can effectively liaise with multiple teams and stakeholders. Use examples from your past experiences to illustrate your points.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace DV Cleared Service Delivery Manager in Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in service operations management, especially in secure environments. We want to see how your skills align with the job description, so don’t be shy about showcasing relevant projects and achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the DV Cleared Service Delivery Manager role. Be sure to mention your familiarity with ITSM tools like Remedy and your communication skills, as these are key for us.
Showcase Your Communication Skills:Since this role involves liaising with multiple teams, it’s crucial to demonstrate your excellent communication skills. Whether it’s in your CV or cover letter, give examples of how you’ve effectively communicated in past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Experis
✨Know Your Stuff
Make sure you brush up on your knowledge of service operations management, especially in secure environments. Familiarise yourself with ITSM tools like Remedy, as you'll likely be asked about your experience with them.
✨Communicate Clearly
Since the role involves liaising with multiple teams and stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially during service-impacting outages.
✨Show Your Flexibility
Be ready to discuss times when you've had to adapt to changing team needs or backfill roles. Highlight your proactive approach and willingness to support your colleagues, as this is crucial for the position.
✨Prepare Operational Documentation Samples
Bring along examples of operational documentation or briefing packs you've created in the past. This will demonstrate your ability to produce clear and concise materials, which is a key requirement for the job.
