Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and resolve complex technical issues in a modern Microsoft environment.
- Company: Join a leading UK retailer with a strong focus on technology.
- Benefits: Competitive salary, on-call pay, overtime, and excellent benefits.
- Why this job: Step into a 3rd Line role and grow your technical career.
- Qualifications: Experience in 2nd Line support; Microsoft certifications are a plus.
- Other info: Enjoy hybrid work flexibility and a collaborative team culture.
The predicted salary is between 30000 - 42000 £ per year.
Microsoft Technical Services Analyst - EUC
Stoke-on-Trent, Staffordshire | Hybrid (2 Days Onsite per Week)
£37,000 + On-Call Rota (1 in 6 at £225 per week) + Overtime + Excellent Benefits
Are you a confident 2nd Line or EUC Engineer ready to step up into a true 3rd Line role? Want to build your career within a nationally recognised retail brand with a modern Microsoft-focused environment? This opportunity offers exactly that - a springboard into a stronger, more specialised technical career for 2026.
The Opportunity:
You will join a specialist team supporting a major UK-wide Microsoft infrastructure for a leading High Street & online retailer. The environment is broad, modern, and continually evolving - covering cloud, virtualisation, storage, security, and enterprise-scale Wintel systems.
You will operate across both 2nd and 3rd Line levels, taking ownership of priority incidents (P1/P2), resolving complex technical issues, and supporting core infrastructure platforms. Perfect for an Engineer who wants career growth, technical depth, and exposure to large-scale systems.
You will work across a modern Microsoft-centric estate covering:
- Core Expertise:
- Azure Local & Distributed Infrastructure: Support server infrastructures unified under Azure Arc
- Monitoring & maintaining hybrid-cloud environments
- Ensuring consistent operations across stores, distribution sites & cloud platforms
- Operational Infrastructure Support with EUC: Active Directory, DNS, DHCP, AOVPN & RSA Remote Access, Citrix, Enterprise SQL, MoveIT Automation & FTP
- Monitoring & backup systems
- Support across cloud, datacentre & retail locations
- Manage & maintain physical and virtual server estates
Useful Qualifications (Not Essential):
- Microsoft MCP - Installing & Configuring Windows 10/11
- MCSA or equivalent
- ITIL Foundation
- Degree in IT or related discipline
Why This Role?
- Step into 3rd Line Engineering.
- Join a respected national retailer with real career paths.
- Work with cutting-edge Microsoft cloud & datacentre technologies.
- Hybrid flexibility with regular onsite collaboration.
- Strong team culture with specialist technical peers.
Ready to Level Up in 2026? Call 0121 712 8715 today to secure your interview!
Microsoft Technical Analyst - 2nd to 3rd Line - EUC - Stoke in Stoke-on-Trent employer: Experis
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Microsoft Technical Analyst - 2nd to 3rd Line - EUC - Stoke in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure we can confidently discuss Azure, Active Directory, and any relevant tools. Practice common interview questions to show off our expertise!
✨Tip Number 3
Showcase our problem-solving skills during the interview. Be ready to share examples of how we've tackled complex issues in the past. This will demonstrate our ability to handle the P1/P2 incidents they'll throw our way!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Microsoft Technical Analyst - 2nd to 3rd Line - EUC - Stoke in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Microsoft Technical Analyst role. Highlight your experience with 2nd and 3rd Line support, especially in EUC environments. We want to see how your skills align with the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for Microsoft technologies and how you can contribute to our team at StudySmarter.
Showcase Relevant Experience: When filling out your application, be sure to showcase any relevant experience with Azure, Active Directory, or other technologies mentioned in the job description. We love seeing candidates who can hit the ground running!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Experis
✨Know Your Microsoft Stuff
Make sure you brush up on your knowledge of Microsoft technologies, especially Azure and EUC. Familiarise yourself with the latest updates and features, as well as common issues and their resolutions. This will show that you're not just a candidate but someone who is genuinely interested in the role.
✨Showcase Problem-Solving Skills
Prepare to discuss specific examples of how you've resolved complex technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to take ownership of priority incidents.
✨Understand the Company Culture
Research the company’s values and culture before the interview. Be ready to explain why you want to work for this particular retailer and how you align with their mission. This shows that you’re not just looking for any job, but that you’re genuinely interested in being part of their team.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, ongoing projects, or future technology initiatives. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.