At a Glance
- Tasks: Lead IT service delivery and drive continuous improvement in a secure environment.
- Company: Reputable organisation focused on innovation and excellence.
- Benefits: Competitive daily rate, opportunity for long-term contract, and professional growth.
- Other info: Join a dynamic team and shape the future of IT service delivery.
- Why this job: Make a real impact in IT while enhancing your skills and career.
- Qualifications: Strong IT service delivery background and knowledge of ITIL frameworks.
Location: Basingstoke
Rate: £600 per day
Contract: Contractor (until 31/05/2027)
Clearance: Must be willing and eligible to go through the DV Clearance process
Working Pattern: Monday to Friday, fully on site
Are you a proactive, customer-focused professional with a passion for delivering IT excellence? Our client, a leading organisation, is hiring for a Service Delivery Manager (Process Owner) to join their dynamic Service Management Team in Basingstoke. This is an exciting opportunity to make a real impact in a secure IT environment, supporting critical services and driving continuous improvement.
What you'll be doing:
- Lead end-to-end Service Asset and Configuration Management, ensuring service delivery aligns with SLAs and KPIs.
- Act as the primary contact for customer queries related to service assets and configurations.
- Monitor performance metrics, analyse trends, and prepare detailed reports for stakeholders.
- Manage incident, problem, and change processes following ITIL best practices.
- Collaborate with internal teams and vendors to resolve issues and implement enhancements.
- Drive service improvement initiatives based on data and customer feedback.
- Support compliance, governance, and audit activities to uphold security standards.
What you'll bring:
- Strong background in IT service delivery, operations, or client-facing roles.
- Deep knowledge of ITIL v3 or v4 frameworks (certification preferred).
- Experience with ITSM tools such as ServiceNow, Jira Service Management, or CASD.
- Excellent stakeholder management, communication, and conflict resolution skills.
- Proven ability to manage multiple projects and priorities effectively.
- Analytical mindset with strong problem-solving skills.
- Experience leading cross-functional teams in complex technical environments.
This is your chance to join a reputable organisation committed to innovation and excellence. If you're ready to take ownership and help shape the future of IT service delivery, we want to hear from you!
DV Cleared Service Delivery Manager (Process Owner) in Southampton employer: Experis
Join a leading organisation in Basingstoke that prioritises innovation and excellence, offering a dynamic work environment where your contributions directly impact IT service delivery. With a strong focus on employee growth, you will have access to continuous improvement initiatives and the opportunity to work alongside talented professionals in a secure setting. Enjoy a supportive culture that values proactive engagement and customer satisfaction, making it an ideal place for those looking to advance their careers in IT.
StudySmarter Expert Advice🤫
We think this is how you could land DV Cleared Service Delivery Manager (Process Owner) in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service delivery space, especially those who have experience with DV clearance. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on ITIL frameworks and your past experiences. Be ready to share specific examples of how you've driven service improvements or managed incidents. We want to see your passion for IT excellence shine through!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our dynamic team in Basingstoke.
We think you need these skills to ace DV Cleared Service Delivery Manager (Process Owner) in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Service Delivery Manager. Highlight your experience with ITIL frameworks and any relevant ITSM tools you've used. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT service delivery and how you can make a difference in our team. Keep it concise but impactful – we love a good story!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you've improved service delivery or resolved complex issues in the past. We’re all about results!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get started!
How to prepare for a job interview at Experis
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL v3 or v4 knowledge. Be ready to discuss how you've applied these frameworks in your previous roles, especially in service delivery and incident management. This will show that you’re not just familiar with the theory but can also implement it effectively.
✨Showcase Your Analytical Skills
Prepare to talk about specific instances where you've used data to drive service improvements. Bring examples of performance metrics you've monitored and how your analysis led to actionable insights. This will demonstrate your analytical mindset and problem-solving abilities.
✨Highlight Stakeholder Management Experience
Think of examples where you've successfully managed stakeholder relationships. Be ready to discuss how you’ve handled conflicts or difficult situations, as well as how you’ve communicated effectively with both technical teams and non-technical stakeholders.
✨Demonstrate Your Proactive Approach
Prepare to share examples of how you've taken initiative in past roles, particularly in driving service improvement initiatives. Discuss any projects where you identified issues before they became problems and how you implemented solutions. This will show your proactive, customer-focused attitude.
