At a Glance
- Tasks: Design and deliver a scalable Azure Virtual Desktop service framework and operational model.
- Company: Join a forward-thinking tech company in London with a collaborative environment.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a fast-paced tech landscape.
- Why this job: Make an impact by shaping innovative cloud solutions and enhancing user experiences.
- Qualifications: Experience with Azure Virtual Desktop and enterprise service models is essential.
The predicted salary is between 60000 - 80000 € per year.
Start Date: ASAP
Contract: 3 Month Rolling
Location: London (Office attendance as required for workshops/key sessions)
Design and deliver the service framework and operational model for a new global Azure Virtual Desktop (AVD) solution, ensuring it is scalable, supportable, and integrated with enterprise processes such as Joiner-Mover-Leaver (JML).
Define the end-to-end service wrapper for AVD, including SLAs, support tiers, service catalogue entries, runbooks, and operational guidelines.
Lead Service Transition, ensuring support teams (L1-L3) are trained and operationally ready.
Work with engineering, identity, automation, and security teams to embed governance, monitoring, and compliance requirements.
Align service design with ITIL, Azure best practices, and organisational governance.
Act as service SME, engaging stakeholders across technology, operations, and business units.
Strong understanding of Azure Virtual Desktop, Azure core services, identity and access management, and enterprise endpoint management.
Proven experience designing or managing enterprise service models and operational workflows.
Knowledge of ITIL v4 and experience with service transition/service introduction.
A fully operational AVD service with defined processes, governance, and support models.
Streamlined, automated JML workflows supporting secure and efficient user lifecycle management.
Support teams enabled and confident to run AVD at scale.
Clear documentation and measurable service KPIs in place.
PAM / IGA / AD / Remote Access / MFA etc.
Support service introduction across the Identity & Access Management portfolio, addressing delivery capacity constraints.
MFA / YubiKey service introduction.
Service Introduction Designer / Architect in Slough employer: Experis
As a Service Introduction Designer/Architect at our London office, you will join a dynamic team that values innovation and collaboration, ensuring a supportive environment where your expertise in Azure Virtual Desktop can thrive. We offer competitive benefits, a strong focus on employee development, and opportunities to engage with cross-functional teams, making this an ideal place for professionals seeking meaningful contributions in a global context. Our commitment to ITIL best practices and operational excellence ensures that you will be part of a forward-thinking organisation dedicated to your growth and success.
StudySmarter Expert Advice🤫
We think this is how you could land Service Introduction Designer / Architect in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Azure Virtual Desktop or service design. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a presentation that highlights your experience with service models and operational workflows. When you get the chance to meet potential employers, having something visual can really make you stand out.
✨Tip Number 3
Prepare for interviews by brushing up on ITIL v4 and Azure best practices. Be ready to discuss how you've successfully led service transitions in the past. We want to hear your stories about making support teams operationally ready!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Introduction Designer / Architect in Slough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Azure Virtual Desktop and service design. We want to see how your skills align with the job description, so don’t hold back on showcasing relevant projects!
Showcase Your Expertise:When detailing your experience, focus on your knowledge of ITIL v4 and enterprise service models. We’re looking for someone who can demonstrate a strong understanding of operational workflows, so be specific about your past roles and achievements.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s necessary. Make it easy for us to see why you’re the perfect fit for the Service Introduction Designer role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we love seeing applications come in directly from our site!
How to prepare for a job interview at Experis
✨Know Your Azure Inside Out
Make sure you brush up on your knowledge of Azure Virtual Desktop and its core services. Be ready to discuss how you've designed or managed enterprise service models in the past, as well as your understanding of identity and access management. This will show that you're not just familiar with the technology but can also apply it effectively.
✨Master the Service Transition Process
Since this role involves leading service transition, it's crucial to demonstrate your experience with ITIL v4 and service introduction. Prepare examples of how you've successfully transitioned services before, focusing on training support teams and ensuring they are operationally ready. This will highlight your capability to manage change effectively.
✨Engage Stakeholders Like a Pro
You'll need to act as a service SME and engage with various stakeholders. Think about how you've collaborated with different teams in the past, especially engineering and security. Be ready to share specific instances where your communication skills made a difference in aligning service design with organisational goals.
✨Showcase Your Documentation Skills
Clear documentation is key for this role, so be prepared to discuss how you've created operational guidelines, runbooks, and service catalogues in previous positions. Bring examples if possible, and emphasise your ability to define measurable service KPIs. This will demonstrate your attention to detail and commitment to operational excellence.
