Job Title:
1st Line OSM Contact Centre Agent Location:
Central London Duration:
Six months initial, with potential for extension Rate:
Up to £430 per day via an approved umbrella company Shift Pattern:
24/7 rota (12-hour shifts: 7am - 7pm & 7pm - 7am) Must be willing and eligible to go through DV clearance process
Our client, a reputable organisation, is hiring for a dedicated 1st Line OSM Contact Centre Agent to join their Service Desk team. This is an exciting opportunity to support a high-profile user community, ensuring the smooth operation of critical IT services.
What you'll be doing: * Providing technical support to end users across multiple products and systems, including Microsoft, networks, and applications * Logging incidents and managing queries via incident management tools * Developing an understanding of customer environments to deliver tailored support * Following established processes, documenting actions, and suggesting improvements * Diagnosing issues, escalating complex problems, and maintaining service levels * Collaborating effectively with team members and stakeholders to resolve issues promptly * Continuously updating your technical knowledge to support evolving business needs.
What you'll bring: * Strong problem-solving skills with the ability to work under pressure * Experience supporting Windows Server environments, including Active Directory, DNS, and Group Policy * Familiarity with backup solutions like Veritas NetBackup and VMware technologies * Good understanding of user account management and basic network troubleshooting * Excellent communication skills and a proactive approach * Ability to work on a 24/7 shift rota
Desired Skills: * Knowledge of Windows Server 2012/2019, Windows 11 VDI, Horizon Brokers, Veeam, and HCI solutions * Experience with Oracle/SQL, Exchange 2013, and server infrastructure * Familiarity with VMware, Open VMS, and IDAM systems
This is your chance to join a dynamic team supporting vital IT services in a fast-paced environment. If you're motivated, technically capable, and ready to make an impact, we want to hear from you!
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
TPBN1_UKTJ
DV Cleared 1st Line OSM Contact Centre Agent in Slough employer: Experis
As a Technical Stores Person at our Boscombe Down location, you will be part of a dedicated team supporting military operations with a focus on efficiency and high standards of service. Our company fosters a collaborative work culture that values employee growth, offering training opportunities and the chance to develop your skills in a dynamic environment. With a commitment to excellence and compliance, we provide a unique opportunity to contribute meaningfully to the defence sector while enjoying the benefits of working in a supportive and professional setting.
