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- Tasks: Oversee IT service delivery and manage SLAs in a dynamic tech environment.
- Company: Join a leading Defence/SaaS client focused on innovation and service excellence.
- Benefits: Enjoy a hybrid work model and competitive rates through an umbrella company.
- Why this job: Be a key player in enhancing IT services and driving continuous improvement.
- Qualifications: 7+ years in IT Service Management and ITIL v4 certification required.
- Other info: This is a 6-month contract role with opportunities for growth.
The predicted salary is between 48000 - 72000 £ per year.
?? Service Manager | SC CLEARED ????
Location:
Hybrid – 2 days a week near Bristol?
Contract:
6 months (Inside IR35)??
Rate:
Competitive (via Umbrella)??
Client:
Defence/SaaS/Central GovernmentAre you an experienced
SC CLEARED Service Manager
looking for your next contract role Experis are working with a Defence/SaaS client. We’re seeking a dynamic professional to oversee IT service delivery, manage SLAs, and drive continuous improvement within a large, complex technology environment.Role OverviewAs a
Service Manager , you’ll be responsible for ensuring IT services meet business expectations, managing supplier contracts, and acting as a key escalation point. You’ll work closely with technical teams, suppliers, and service owners to optimize performance and enhance service delivery.Key Responsibilities? Define, monitor, and enforce SLAs for IT support services? Conduct service reviews and drive continuous service improvements? Act as an escalation point for service-related issues and complaints? Collaborate with suppliers to manage support contracts and service levels? Support service transition and acceptance into BAU support? Analyze service reports to identify trends and implement improvementsWhat We’re Looking For??
Experience:
7+ years in IT Service Management within enterprise environments??
Knowledge:
Strong expertise in Service Level Management, Incident Management, Change Management, and Problem Management??
Skills:
Excellent stakeholder management, analytical thinking, and problem-solving abilities??
Qualifications:
ITIL v4 certified (Service Level Management Practitioner desirable)??
Mindset:
Proactive, customer-focused, and committed to driving service excellenceIf you’re ready for your next contract challenge and have the experience to hit the ground running, apply now!??
Apply Today
or DM me for more details!#ContractJobs #ITServiceManagement #Hiring #BristolJobs #TechContract #ServiceManager #ItilV4
TPBN1_UKTJ
Service Manager employer: Experis
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Make sure to highlight your experience in IT Service Management, especially within enterprise environments. Use specific examples from your past roles that demonstrate your ability to manage SLAs and drive continuous improvement.
✨Tip Number 2
Familiarize yourself with the specific challenges faced by Defence/SaaS clients. Understanding their unique needs will help you tailor your approach during interviews and show that you're the right fit for the role.
✨Tip Number 3
Network with professionals in the Defence and SaaS sectors. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 4
Prepare to discuss your ITIL v4 certification in detail. Be ready to explain how you've applied ITIL principles in your previous roles, particularly in Service Level Management and Incident Management.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Service Manager in a Defence/SaaS environment. Highlight your relevant experience in IT service delivery and management of SLAs.
Tailor Your CV: Customize your CV to emphasize your 7+ years of experience in IT Service Management. Include specific examples of how you've managed supplier contracts and driven continuous improvements in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your expertise in Service Level Management, Incident Management, and Problem Management. Mention your ITIL v4 certification and how it has helped you in your previous positions.
Highlight Key Skills: In your application, make sure to highlight your analytical thinking, problem-solving abilities, and stakeholder management skills. These are crucial for the role and should be evident in your written application.
How to prepare for a job interview at Experis
✨Showcase Your ITIL Knowledge
Make sure to highlight your ITIL v4 certification and any relevant experience you have with Service Level Management, Incident Management, Change Management, and Problem Management. Be prepared to discuss how you've applied these principles in past roles.
✨Demonstrate Stakeholder Management Skills
Prepare examples of how you've effectively managed stakeholders in previous positions. Discuss specific situations where your communication and relationship-building skills led to successful outcomes.
✨Focus on Continuous Improvement
Be ready to talk about your approach to driving continuous service improvements. Share specific examples of how you've analyzed service reports to identify trends and implemented changes that enhanced service delivery.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think through potential service-related issues you might face in the role and how you would handle them, emphasizing your proactive and customer-focused mindset.
