Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Analyze service requirements and ensure compliance with SLAs while preparing reports for management.
- Company: Join a dynamic team focused on enhancing service performance and stakeholder relationships.
- Benefits: Competitive rate of up to £550 per day and the opportunity to work in a collaborative environment.
- Why this job: Make a real impact by improving service processes and working with high-profile clients.
- Qualifications: ITIL V4 Foundation certification is a must; experience in data analysis and service management is essential.
- Other info: This is a contract role based in Salisbury, requiring active security clearance.
The predicted salary is between 39600 - 66000 £ per year.
Role Title: Service Level Reporting Manager Duration: Contract to run until 04/07/2025 Location: Sailsbury (100% Office based) Rate: up to £550p/d Umbrella inside IR35 Clearance required: Active Security Clearance Role purpose / summary Conduct thorough analyses of service requirements and compare them with Service Level Agreements (SLAs) to compliance. Prepare and present regular reports to senior management on service performance, key metrics, and improvement initiatives. Build and maintain strong relationships with stakeholders to understand their requirements and gather feedback to enhance the SLA process. Proactively identify opportunities for service improvement and recommend and implement process enhancements, tools, or technologies. Ensure that all service levels adhere as per best practices. Provide expert problem management support for high-profile client issues and ensure root-cause analysis is conducted with corrective actions implemented. Your skills and experience ITIL V4 Foundation certification required, further ITIL certifications are desired Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts. Proficiency in data analysis Strong understanding of service management principles and practices. Ability to work collaboratively with cross-functional teams. Detail-oriented with organisational skills All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply
Service Level Reporting Manager - CGEMJP00278269 employer: Experis
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Level Reporting Manager - CGEMJP00278269
✨Tip Number 1
Make sure to familiarize yourself with the specific Service Level Agreements (SLAs) relevant to the role. Understanding these agreements will help you demonstrate your ability to analyze and report on service performance effectively.
✨Tip Number 2
Highlight your experience with ITIL frameworks, especially if you have additional certifications beyond the ITIL V4 Foundation. This will show that you have a solid grasp of service management principles, which is crucial for this position.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data analysis to drive service improvements in previous roles. Being able to share concrete results will set you apart from other candidates.
✨Tip Number 4
Emphasize your ability to build relationships with stakeholders. Be ready to explain how you've gathered feedback in the past to enhance processes, as this is a key aspect of the role.
We think you need these skills to ace Service Level Reporting Manager - CGEMJP00278269
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Level Reporting Manager position. Understand the key responsibilities and required skills, especially focusing on ITIL certifications and data analysis proficiency.
Tailor Your CV: Customize your CV to highlight relevant experience in service management, analytical techniques, and any ITIL certifications you possess. Use specific examples that demonstrate your ability to meet the requirements outlined in the job description.
Craft a Strong Cover Letter: Write a compelling cover letter that addresses how your skills and experiences align with the role. Emphasize your problem management support experience and your ability to build relationships with stakeholders.
Highlight Relevant Achievements: In your application, include specific achievements related to service improvement initiatives or successful reporting projects. Quantify your results where possible to showcase your impact in previous roles.
How to prepare for a job interview at Experis
✨Showcase Your Analytical Skills
Be prepared to discuss your experience with various analytical and reporting techniques. Highlight specific examples where you've successfully analyzed service requirements and compared them with SLAs, demonstrating your proficiency in data analysis.
✨Understand Service Management Principles
Familiarize yourself with service management principles and practices, especially ITIL V4. Be ready to explain how these principles have guided your previous work and how you can apply them to enhance service levels in the new role.
✨Build Relationships with Stakeholders
Emphasize your ability to build and maintain strong relationships with stakeholders. Prepare to share examples of how you've gathered feedback and collaborated with cross-functional teams to improve service delivery.
✨Prepare for Problem Management Scenarios
Anticipate questions related to problem management and root-cause analysis. Think of high-profile client issues you've managed in the past and be ready to discuss the corrective actions you implemented to resolve them.
