Service Designer

Service Designer

6 months

Location: Mostly remote – potential need for travel for research

£(Apply online only) per day – Umbrella only

Candidates must hold Active SC clearance

Qualifications

Service Designer with extensive experience in the Public Sector, and with Government Digital Services.

Responsibilities

• Lead the service design of end-to-end services that meet user needs and deliver policy intent
• Lead the service design of user‑centred services, ensuring accessibility and usability across digital touchpoints and service journeys
• Map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies
• Collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user‑centred design
• Design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow)
• Map existing systems and processes (online and offline), using verified information to provide evidenced \’as-is\’
• Develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy‑to‑understand format
• Facilitate workshops and co‑creation sessions with stakeholders and users
• Align service design with organisational goals, technical constraints, and delivery capabilities
• Advocate for user‑centred and inclusive design practices across the organisation
• Support the development of service strategies and roadmaps for transformation
• Track pain points outside of scope of current delivery for future consideration
• Mentor and guide less senior service designers and contribute to the wider design community
• Ensure services are designed for scalability, sustainability, and continuous improvement

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply