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- Tasks: Lead a team to ensure smooth operation of digital forms platforms and manage service delivery.
- Company: Join a forward-thinking organisation focused on transforming digital services for UK citizens.
- Benefits: Competitive daily rate, remote work flexibility, and the chance to make a real impact.
- Why this job: Shape the future of digital interaction and enhance user experiences for millions.
- Qualifications: Experience in service delivery management and team leadership, with a grasp of agile methodologies.
- Other info: Exciting opportunity to drive change and improve lives through innovative digital solutions.
The predicted salary is between 50000 - 85000 £ per year.
Location: England
Job Type: Contract
Industry: Business Transformation
Job reference: BBBH431931_1769705538
Duration: 6 month contract
Location: Remote
Rate: up to £570.40 p/d Umbrella inside IR35
Role overview
Role purpose / summary
Within the digital forms delivery we are accountable for the live operation of several forms platforms including:
- gForms (Scala based solution)
- iForms (Adobe Engagement Manager)
- Livecycle and pdf (Adobe Engagement Manager)
We operate as a team reporting into the client's service owner with blended 3rd party, client, client account and Cap UK teams.
Responsibilities
- Formal documentation of the existing live service (some service design work)
- Ensuring stable operation of the platforms
- Management of a team of engineers, QA and designers and researchers
- Coordination and prioritisation of activities including platform upgrades / live form fixes / small changes / QA and platform improvements
- Establishing appropriate SLA and service management reporting
- Input into weekly / monthly service reporting
You will be
- An experienced service delivery manager / designer or delivery manager with good knowledge of service delivery
- Have experience managing teams making changes to the system
- Some agile and DevOps experience
- Ideally some understanding of customer experience and UX discipline
- Client account experience or GDS
- Able to communicate with varied stakeholders and communicate at a technical level but also take a strategic view of the future of the platform to support the Client's digital ambition.
This is an exciting space with a massive opportunity to change the face of how UK citizens interact with the client and achieving their digital ambition and improving the lives of UK citizens dealing with the client.
All profiles will be reviewed against the required skills and experience.
Service Delivery Manager CGEMJP00328316 employer: Experis
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager CGEMJP00328316
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know about opportunities in service delivery management. A friendly chat can sometimes lead to job openings that aren't even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its digital ambitions. Understand their platforms and be ready to discuss how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific projects where you managed teams or improved service delivery. This will help us see your impact in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Delivery Manager CGEMJP00328316
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience with service delivery, team management, and any relevant technical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that align with the responsibilities mentioned in the job description.
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, make sure to demonstrate your communication skills in your application. Use clear and concise language, and don’t shy away from showing your strategic thinking!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Experis
✨Know Your Platforms
Make sure you have a solid understanding of the platforms mentioned in the job description, like gForms and iForms. Familiarise yourself with their functionalities and any recent updates or changes. This will show your potential employer that you're proactive and genuinely interested in the role.
✨Showcase Your Team Management Skills
Prepare examples of how you've successfully managed teams in the past, especially in a service delivery context. Highlight your experience with engineers, QA, and designers, and be ready to discuss how you prioritised tasks and coordinated activities to ensure smooth operations.
✨Communicate Effectively
Practice explaining technical concepts in simple terms. You’ll need to communicate with various stakeholders, so being able to switch between technical jargon and strategic discussions is key. Consider preparing a few scenarios where you had to adapt your communication style.
✨Understand Agile and DevOps
Brush up on your knowledge of Agile methodologies and DevOps practices. Be prepared to discuss how these approaches can enhance service delivery and improve customer experience. Showing that you’re well-versed in these areas will set you apart from other candidates.
