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- Tasks: Manage service delivery and ensure seamless operations for military support.
- Company: Join a team dedicated to supporting UK Military Operations at home and abroad.
- Benefits: Enjoy a collaborative environment with opportunities for professional growth.
- Why this job: Make a real impact in critical military operations while building strong customer relationships.
- Qualifications: Must have SC Clearance and experience in Service Delivery Management and ITSM.
- Other info: This role requires a Defence or Military background and offers a chance to drive compliance.
The predicted salary is between 48000 - 72000 £ per year.
Are you a driven and experienced Service Delivery Manager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact? Join a team dedicated to supporting UK Military Operations both at home and abroad, ensuring critical services and infrastructure are delivered effectively.
In this role, you will be at the heart of a dynamic environment, collaborating with the Customer Authority to provide essential Level 3 and Level 4 Technical Engineering, a technical Helpdesk, and Logistics Support, including Obsolescence and Asset Availability Management. You will play a key role in service management for the wider user community.
What You'll Be Doing:
- Overseeing Service Delivery Management to ensure seamless operations.
- Building and maintaining strong customer relationships in a highly collaborative environment.
- Producing internal and external reports to track performance and service improvements.
- Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements.
- Providing technical direction and understanding of customer topology and service infrastructure.
- Managing and enforcing security processes and procedures to maintain operational integrity.
What We're Looking For:
- Must be SC Cleared
- A proven track record in Service Delivery Management
- MUST HAVE Service Catalogue and Integration Management experience
- ITSM expertise
- Must be from a Defence or Military background
- Experience in customer management and relationship-building.
- Strong knowledge of technical environments and service delivery.
- Ability to drive commercial governance and ensure compliance with contract and legal standards.
- Understanding of security processes and procedures in a secure operational setting.
This is a high impact role, where your expertise will directly contribute to critical military operations. Send your CV or call me on 0161 924 3921 and get ready to take on the challenge? Apply today!
Service Catalogue Delivery Manager - SC CLEARED employer: Experis
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Catalogue Delivery Manager - SC CLEARED
✨Tip Number 1
Make sure to highlight your SC Clearance status prominently in your discussions. This is a crucial requirement for the role, and demonstrating your eligibility early on can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the specific challenges faced in Service Delivery Management within military operations. Showing that you understand the unique environment and its demands will resonate well with the hiring team.
✨Tip Number 3
Network with professionals in the defence sector, especially those with experience in Service Catalogue and Integration Management. Engaging with them can provide insights and potentially lead to referrals that strengthen your application.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed customer relationships and service delivery in previous roles. Concrete examples will demonstrate your capability and fit for this high-impact position.
We think you need these skills to ace Service Catalogue Delivery Manager - SC CLEARED
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Service Delivery Management, particularly focusing on Service Catalogue and Integration Management. Use specific examples from your previous roles that demonstrate your ability to manage customer relationships and deliver technical services.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your motivation for applying and how your background aligns with the requirements of the role. Emphasise your SC clearance and any relevant experience in defence or military settings.
Highlight Relevant Skills: In your application, be sure to showcase your ITSM expertise and understanding of security processes. Mention any specific tools or methodologies you have used in service delivery management that are relevant to the job.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this high-impact role.
How to prepare for a job interview at Experis
✨Showcase Your SC Clearance
Make sure to highlight your active SC clearance early in the conversation. This is a crucial requirement for the role, and demonstrating your understanding of its importance in a secure operational setting will set you apart.
✨Demonstrate Service Delivery Expertise
Prepare specific examples from your past experiences that showcase your skills in Service Delivery Management, particularly in Service Catalogue and Integration Management. Be ready to discuss how you've successfully overseen operations and improved service delivery.
✨Emphasise Relationship-Building Skills
Since the role involves building strong customer relationships, come prepared with anecdotes that illustrate your ability to collaborate effectively with clients. Highlight any successful partnerships you've developed in previous roles.
✨Understand the Technical Environment
Brush up on your knowledge of technical environments relevant to the role. Be ready to discuss your understanding of customer topology and service infrastructure, as well as how you can provide technical direction to support military operations.
