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- Tasks: Manage service delivery and ensure seamless operations for military support.
- Company: Join a team dedicated to supporting UK Military Operations at home and abroad.
- Benefits: Make an impact in a dynamic environment with opportunities for growth.
- Why this job: Contribute to critical military operations and build strong customer relationships.
- Qualifications: Must have SC Clearance and experience in Service Catalogue and Integration Management.
- Other info: This role requires a Defence or Military background and ITSM expertise.
The predicted salary is between 48000 - 72000 £ per year.
Are you a driven and experienced Service Delivery Manager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact? Join a team dedicated to supporting UK Military Operations both at home and abroad, ensuring critical services and infrastructure are delivered effectively.
In this role, you will be at the heart of a dynamic environment, collaborating with the Customer Authority to provide essential Level 3 and Level 4 Technical Engineering, a technical Helpdesk, and Logistics Support, including Obsolescence and Asset Availability Management. You will play a key role in service management for the wider user community.
What You'll Be Doing:
- Overseeing Service Delivery Management to ensure seamless operations.
- Building and maintaining strong customer relationships in a highly collaborative environment.
- Producing internal and external reports to track performance and service improvements.
- Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements.
- Providing technical direction and understanding of customer topology and service infrastructure.
- Managing and enforcing security processes and procedures to maintain operational integrity.
What We're Looking For:
- Must be SC Cleared.
- A proven track record in Service Delivery Management.
- MUST HAVE Service Catalogue and Integration Management experience.
- ITSM expertise.
- Must be from a Defence or Military background.
- Experience in customer management and relationship-building.
- Strong knowledge of technical environments and service delivery.
- Ability to drive commercial governance and ensure compliance with contract and legal standards.
- Understanding of security processes and procedures in a secure operational setting.
This is a high impact role, where your expertise will directly contribute to critical military operations. Send your CV or call me and get ready to take on the challenge? Apply today.
Service Catalogue Delivery Manager - SC CLEARED employer: Experis
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Catalogue Delivery Manager - SC CLEARED
✨Tip Number 1
Make sure to highlight your SC Clearance status prominently in your discussions. This is a crucial requirement for the role, and demonstrating your eligibility early on can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the specific challenges faced in Service Catalogue and Integration Management within military operations. Being able to discuss these challenges and how you've addressed similar issues in the past will show your expertise and readiness for the role.
✨Tip Number 3
Network with professionals in the defence sector, especially those who have experience in service delivery management. Engaging in conversations about best practices and current trends can provide valuable insights and may even lead to referrals.
✨Tip Number 4
Prepare to discuss your experience with ITSM tools and methodologies in detail. Be ready to provide examples of how you've used these tools to improve service delivery and customer satisfaction, as this will be key in demonstrating your fit for the role.
We think you need these skills to ace Service Catalogue Delivery Manager - SC CLEARED
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Service Delivery Management, particularly focusing on Service Catalogue and Integration Management. Use specific examples from your previous roles that demonstrate your ability to manage customer relationships and deliver technical services.
Highlight SC Clearance: Clearly state your active SC Clearance status in your application. This is a crucial requirement for the role, so ensure it stands out to the hiring team.
Showcase Relevant Experience: Emphasise your background in Defence or Military environments. Detail any relevant projects or roles that showcase your understanding of security processes and operational integrity.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your qualifications but also expresses your passion for supporting UK Military Operations. Mention how your skills align with the responsibilities outlined in the job description.
How to prepare for a job interview at Experis
✨Showcase Your SC Clearance
Make sure to highlight your active SC clearance early in the conversation. This is a crucial requirement for the role, and demonstrating your eligibility will set a positive tone for the interview.
✨Demonstrate Service Catalogue Expertise
Prepare specific examples of your experience with Service Catalogue and Integration Management. Discuss how you've successfully implemented or improved service delivery processes in previous roles, particularly in a Defence or Military context.
✨Emphasise Relationship-Building Skills
Be ready to talk about how you've built and maintained strong customer relationships. Share anecdotes that illustrate your collaborative approach and ability to work effectively with various stakeholders.
✨Understand Security Processes
Familiarise yourself with security processes and procedures relevant to the role. Be prepared to discuss how you have managed compliance and operational integrity in previous positions, especially in secure environments.
