Service Analyst (ITIL)

Service Analyst (ITIL / ITSM) Looking for a solid Service Analyst to join a small robust team. This role is based in Liverpool and you would be expected to be in the office 1 – 2 times a week. Looking for the following 4 years in Service Management arena ITIL qualified Experience across Incident Problem and Change ITSM experience Sharepoint experience Experience of ITIL Service Support and Delivery processes Excellent reporting and trend analysis skills Analysis and reporting of incident trend data to identify and eliminate root causes. Initiating actions to fix potential interruptions to service identified during proactive and trending analysis of the IT infrastructure and vendor landscape Diagnosis of faults and determining whether new incidents are related to known errors or existing problem records