Cisco Telephony & Video Conferencing Team Lead CGEMJP00356080
Role Title: Cisco Telephony & Video Conferencing Team Lead
Duration: contract to run until 31/12/2027
Location: Stevenage, Hertfordshire. Fully onsite, 5 days per week
Clearance required: Active SC Clearance and Sole UK National
- Advanced knowledge & Hands on Cisco video conferencing (CMS, Expressways, B2B, MRA)
- Advanced knowledge & Hands on Cisco VC Endpoints different models (Room, SX,personal, EQ , Webex & Board series)
- Advanced knowledge & Hands on room peripherals (room navigators,barco, Displays)
- Advanced knowledge of video codecs & Encryption algorithms
- Advanced knowledge of Cisco Telephony (CUCM, Unity Connection, Jabber, Cisco SBS, TRP)
- Good knowledge of licensing models & certificates.
- Good knowledge of SIP/H323 protocols, security as well as system administration.
- Knowledge of VMware
- Team Management/ People Skills....etc
Responsibilities:
- Resolve Level 2 Telephony / Video Conferencing Oriented Incidents
- Support hardware or application tshooting.
- Respond to customer escalations
- Participate in Telephony / Videoconferencing Projects
- Assist the operations teams on an ad hoc basis.
- Ensure the sanity of the Telephony / Videoconferencing infrastructure.
- Management of the local team and sharing of skills.
- Vendor & L3 escalations when needed.
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
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