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- Tasks: Maintain and repair managed print devices while providing top-notch technical support on-site.
- Company: Join a tech-savvy team focused on delivering exceptional service in managed print solutions.
- Benefits: Enjoy a competitive salary, full-time hours, and opportunities for training and development.
- Why this job: Be part of a dynamic team that values problem-solving and customer satisfaction in a fast-paced environment.
- Qualifications: Experience with MFPs, strong diagnostic skills, and a full UK driving licence are essential.
- Other info: Must be eligible for Government and/or Police Security clearance; a 'Can Do' attitude is a must!
Field Service Technician – Managed Print Services
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
Location: Birmingham Field-based | Full-time | Competitive Salary + Benefits
Are you a skilled technician with a passion for problem-solving and providing excellent service? Join our dedicated Technical Services team awhere you\’ll play a key role in supporting, maintaining, and repairing managed print equipment across our diverse client base.
As a Field Service Technician, you\’ll be responsible for maintaining and repairing managed print devices to manufacturer our internal standards. You\’ll deliver high-quality technical support directly on client sites, ensuring uptime, performance, and client satisfaction – all while working safely and efficiently within agreed service levels.
Key Responsibilities
Respond to field service calls at client premises promptly and effectively.
Diagnose and repair faults on-site with minimal disruption to clients.
Keep accurate service records using PDA tools and communicate with call control regularly.
Maintain a well-stocked and organised spare parts kit (vehicle or on-site).
Regularly sync your laptop with our SharePoint cloud system.
Attend training sessions (including online modules) to stay up to date with latest products and technologies.
Liaise with colleagues across departments to ensure smooth service delivery.
Report recurring technical issues and client concerns via our escalation channels.
Adhere strictly to client health & safety procedures and site processes.
Skills & Experience Required
Proven experience maintaining and repairing monochrome and colour MFPs (low, mid, high volume).
Confident with network connectivity and basic printer setup (e.g., installing print drivers, simple network connections).
Strong fault-finding and diagnostic skills.
Full UK Driving Licence – essential.
Must be eligible to obtain Government and/or Police Security clearance – no exceptions.
Excellent communication and interpersonal skills.
Able to work independently, under pressure, and to tight deadlines.
\’Can Do\’ attitude with a strong customer service mindset.
People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas
Printer Engineer, Field Engineer, Epos Engineer employer: Experis
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Printer Engineer, Field Engineer, Epos Engineer
✨Tip Number 1
Familiarise yourself with the latest managed print technologies and trends. This will not only help you during interviews but also demonstrate your commitment to staying updated in a fast-evolving field.
✨Tip Number 2
Network with professionals in the industry, especially those who work as Field Service Technicians. Attend relevant workshops or seminars to make connections that could lead to job opportunities.
✨Tip Number 3
Prepare for practical assessments by brushing up on your fault-finding and diagnostic skills. Consider setting up a home lab where you can practice troubleshooting various printer issues.
✨Tip Number 4
Showcase your customer service skills during interviews. Be ready to share examples of how you've successfully handled difficult situations with clients, as this is crucial for a role focused on client satisfaction.
We think you need these skills to ace Printer Engineer, Field Engineer, Epos Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in maintaining and repairing managed print devices. Include specific examples of your fault-finding skills and any technical support roles you've held.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for problem-solving and customer service. Mention your ability to work independently and under pressure, as well as your 'Can Do' attitude.
Highlight Technical Skills: In your application, emphasise your experience with monochrome and colour MFPs, network connectivity, and printer setup. Be specific about the tools and technologies you are familiar with.
Showcase Soft Skills: Don't forget to mention your excellent communication and interpersonal skills. Provide examples of how you've successfully liaised with clients or colleagues in previous roles.
How to prepare for a job interview at Experis
✨Showcase Your Technical Skills
Be prepared to discuss your experience with maintaining and repairing monochrome and colour MFPs. Highlight specific examples of how you've diagnosed and resolved issues in the past, as this will demonstrate your technical expertise.
✨Demonstrate Problem-Solving Abilities
Since the role requires strong fault-finding skills, think of scenarios where you successfully solved complex problems under pressure. Share these stories during the interview to illustrate your 'Can Do' attitude.
✨Emphasise Communication Skills
As you'll be working directly with clients, it's crucial to show that you can communicate effectively. Prepare to discuss how you've interacted with clients in previous roles, ensuring you convey your customer service mindset.
✨Familiarise Yourself with Health & Safety Procedures
Understanding and adhering to health and safety protocols is essential in this role. Be ready to talk about any relevant training or experiences you've had regarding safety procedures, as this will show your commitment to working safely on client sites.