Job Title: OT Technical Support Manager
Hybrid | 1-2 Days Per Week On Site
Our client is seeking an experienced OT Technical Support Manager to lead the operational support, maintenance, and resilience of critical Operational Technology (OT) systems within a Utilities environment.
This is a leadership role focused on ensuring the availability, performance, security, and continuous improvement of high-availability OT platforms. The successful candidate will be responsible for incident management, fault recovery, service delivery, vulnerability remediation, workforce planning, and the ongoing development of technical support teams.
You will work closely with operational stakeholders, engineering teams, and business leaders to ensure OT services remain robust, resilient, and aligned to business and regulatory requirements.
Lead the operational support and maintenance of critical OT platforms and services.
Manage incident response activities, fault diagnosis, service restoration, and root cause analysis.
Ensure operational resilience across high-availability environments, supporting business continuity and recovery activities.
Drive service delivery excellence and continuous improvement initiatives across OT support functions.
Manage resource allocation, workforce planning, and operational support capacity.
Coach, mentor, and develop technical support teams, ensuring appropriate skills and capability development.
Ensure OT environments comply with operational, security, and regulatory requirements.
Monitor system performance and identify opportunities to improve stability, resilience, and service quality.
Provide technical leadership and operational guidance across OT support and service management activities.
Proven experience supporting and managing Operational Technology (OT) environments.
Distribution Management Systems (DMS)
Data Historians
Experience managing incidents, fault diagnosis, service recovery, and major outages within high-availability environments.
Experience leading technical teams, including resource planning, capability mapping, coaching, and development.
Strong operational leadership and stakeholder management skills.
Experience delivering support services within critical infrastructure environments.
Data Historians
Experience supporting Critical National Infrastructure (CNI) environments.
Knowledge of OT cybersecurity principles and best practices.
Familiarity with ITIL service management processes and frameworks.
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Technical Support Manager - Hybrid working. in Perth employer: Experis
As a Technical Stores Person at our Boscombe Down location, you will be part of a dedicated team supporting military operations with a focus on efficiency and high standards of service. Our company fosters a collaborative work culture that values employee growth, offering training opportunities and the chance to develop your skills in a dynamic environment. With a commitment to excellence and compliance, we provide a unique opportunity to contribute meaningfully to the defence sector while enjoying the benefits of working in a supportive and professional setting.
