Job Title: OT Technical Support Manager
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
Location:
Hybrid | 1-2 Days Per Week On Site
Perth (Scotland)
Rate:
Up to £820 per day (Inside IR35)
Duration:
6 Months+
Engagement Type:
Umbrella Only
Overview
Our client is seeking an experienced OT Technical Support Manager to lead the operational support, maintenance, and resilience of critical Operational Technology (OT) systems within a Utilities environment.
This is a leadership role focused on ensuring the availability, performance, security, and continuous improvement of high-availability OT platforms. The successful candidate will be responsible for incident management, fault recovery, service delivery, vulnerability remediation, workforce planning, and the ongoing development of technical support teams.
You will work closely with operational stakeholders, engineering teams, and business leaders to ensure OT services remain robust, resilient, and aligned to business and regulatory requirements.
What You'll Be Doing
Lead the operational support and maintenance of critical OT platforms and services.
Manage incident response activities, fault diagnosis, service restoration, and root cause analysis.
Ensure operational resilience across high-availability environments, supporting business continuity and recovery activities.
Oversee OT patching, maintenance schedules, and vulnerability remediation programmes.
Drive service delivery excellence and continuous improvement initiatives across OT support functions.
Manage resource allocation, workforce planning, and operational support capacity.
Coach, mentor, and develop technical support teams, ensuring appropriate skills and capability development.
Build strong relationships with key stakeholders across operational, engineering, and business functions.
Ensure OT environments comply with operational, security, and regulatory requirements.
Monitor system performance and identify opportunities to improve stability, resilience, and service quality.
Provide technical leadership and operational guidance across OT support and service management activities.
What You'll Bring
Proven experience supporting and managing Operational Technology (OT) environments.
Strong experience with OT platforms including: Distribution Management Systems (DMS)
SCADA Systems
Data Historians
Telemetry Systems
Communications Platforms
Experience managing incidents, fault diagnosis, service recovery, and major outages within high-availability environments.
Strong knowledge of OT patching, maintenance, and vulnerability remediation processes.
Experience leading technical teams, including resource planning, capability mapping, coaching, and development.
Strong operational leadership and stakeholder management skills.
Experience delivering support services within critical infrastructure environments.
Excellent communication, problem-solving, and decision-making capabilities.
Ability to manage multiple priorities in a fast-paced operational environment.
Domain Experience
Utilities
Critical Infrastructure
Operational Technology
Technology Experience
Operational Technology (OT)
DMS
SCADA
Data Historians
Telemetry
Communications Systems
Desirable Experience
Experience supporting Critical National Infrastructure (CNI) environments.
Knowledge of OT cybersecurity principles and best practices.
Familiarity with ITIL service management processes and frameworks.
Experience working within highly regulated operational environments. xiskglj
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
OT Technical Support Manager employer: Experis
As a Technical Stores Person at our Boscombe Down location, you will be part of a dedicated team supporting military operations with a focus on efficiency and high standards of service. Our company fosters a collaborative work culture that values employee growth, offering training opportunities and the chance to develop your skills in a dynamic environment. With a commitment to excellence and compliance, we provide a unique opportunity to contribute meaningfully to the defence sector while enjoying the benefits of working in a supportive and professional setting.
