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- Tasks: Manage customer orders from entry to collection, ensuring accuracy and top-notch service.
- Company: Join a dynamic team in Chalfont St Giles focused on order management excellence.
- Benefits: Earn £16.50 p/h with a 12-month contract and gain valuable experience.
- Other info: Opportunity for growth in a supportive and collaborative environment.
- Why this job: Be the key player in delivering exceptional customer experiences and optimising order fulfilment.
- Qualifications: Experience in order management and strong organisational skills are essential.
The predicted salary is between 33000 - 35000 £ per year.
Location: Chalfont St Giles (onsite)
Contract: 12-month contract £16.50 p/h
We are currently seeking an experienced Order Management Coordinator to support the end-to-end order fulfilment process and ensure the highest standards of order entry quality and customer service.
The Role
This role is responsible for managing customer orders from Order Entry through to Collection, ensuring accuracy, compliance and on-time delivery while providing an excellent customer experience.
Key Responsibilities
- Plan and proactively manage the full customer order lifecycle, from Order Entry to Collection
- Ensure order entry and backlog quality, implementing project changes and optimising sales transfers
- Deliver a high level of customer service, handling queries such as pricing, order updates, stock availability and sales leads
- Monitor customer plans versus actuals to optimise On-Time Delivery (OTD) and reduce fulfilment span
- Validate orders for accuracy, compliance and required approvals prior to order entry
- Own and regularly update key order dates using local operating mechanisms and reports
- Daily follow-up on customer credit documentation and inventory status
- Provide shipping and billing instructions in line with contract terms and conditions
- Track shipments, installations and applications via reporting tools
- Support collections activity related to OTR issues
- Provide root cause analysis for defects and fulfilment issues
- Monitor and coordinate daily logistics movements between warehouses
Quality & Compliance
- Operate in full compliance with Global Privacy, Anti-Competition, Quality and EHS policies
- Maintain awareness of and adherence to all applicable laws, regulations and internal quality systems
- Complete all required quality and compliance training within set deadlines
- Escalate and address any quality or compliance concerns promptly
- Drive continuous improvement across processes, procedures and work instructions
Required Skills & Experience
- Previous experience in order management, project management or administrative roles
- Strong understanding of the OTR process
- Proficiency in Microsoft Office
- Fluent in English (verbal and written)
- Confident working independently and collaboratively in a matrix environment
- Strong organisational skills with the ability to manage multiple priorities
- Customer-focused mindset with excellent communication skills
- Experience working with order configuration systems (Oracle)
- Good product knowledge
Desirable Experience
- Formal Project Management experience
- Knowledge of Transportation and Customs
- Experience with eOM and Oracle systems
Order Operations Specialist employer: Experis
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Operations Specialist
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. You never know who might give you a leg up!
✨Tip Number 3
Prepare for the interview by practising common questions related to order management and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. And remember, apply through our website for the best chance at landing that Order Operations Specialist role!
We think you need these skills to ace Order Operations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Order Operations Specialist role. Highlight your experience in order management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your customer service skills and experience with order management systems.
Showcase Your Skills: In your application, be sure to showcase your organisational skills and ability to manage multiple priorities. We love candidates who can demonstrate their problem-solving abilities and customer-focused mindset!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Experis
✨Know Your Order Management Stuff
Make sure you brush up on your order management knowledge before the interview. Understand the end-to-end order fulfilment process and be ready to discuss how you've handled order entry, compliance, and customer service in your previous roles.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, think of specific examples where you've gone above and beyond for a customer. Be prepared to share how you handled queries and ensured customer satisfaction.
✨Get Familiar with the Tools
If you have experience with order configuration systems like Oracle, make sure to highlight that. If not, do a bit of research on how these systems work and be ready to discuss how you'd adapt to using them.
✨Demonstrate Your Organisational Skills
This role requires strong organisational skills, so come prepared with examples of how you've managed multiple priorities in the past. Talk about any tools or methods you use to stay organised and ensure timely delivery.