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- Tasks: Monitor systems, respond to incidents, and ensure smooth service delivery.
- Company: Join IBM's close-knit technical support team in Hursley.
- Benefits: Hands-on experience with cutting-edge technologies and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and learning in a diverse tech environment.
- Why this job: Make a real impact by supporting critical national infrastructure projects.
- Qualifications: Experience in technical support and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
IBM is seeking four Duty Technicians to join a close-knit technical support team in Hursley, supporting a critical national infrastructure project. This is a hands-on role focused on monitoring, proactive maintenance, incident response, and ensuring smooth day-to-day service delivery across a complex technical environment.
As a Duty Technician, you will play a key part in maintaining the availability and performance of business-critical systems. You will monitor system status, respond to alerts and incidents, manage your own call queue, and provide timely updates to users and internal stakeholders. The role also involves escalating issues where needed, supporting hardware and software fixes, and working closely with wider technical teams to resolve problems efficiently.
Key responsibilities:- Monitor system status and respond to alerts, incidents, and service requests.
- Manage a personal call queue and ensure cases are progressed and closed in a timely manner.
- Provide clear updates and maintain strong customer communication throughout the lifecycle of an issue.
- Resolve issues ranging from simple password resets through to more complex server-related queries.
- Escalate incidents to 3rd Line teams when required.
- Work collaboratively with internal technical delivery, development, and project teams.
- Perform software builds and rebuilds on PCs and laptops.
- Diagnose and fix hardware faults, including installing upgrades to client hardware.
- Carry out proactive maintenance to help prevent service disruption.
- Minimum of 5 years unbroken UK residency.
- Experience handling technical support incidents, requests, and changes.
- Strong call queue management and incident resolution skills.
- Ability to work under pressure in a fast-paced support environment.
- Excellent customer service skills.
- Experience working as part of a skilled technical team.
- Confident troubleshooting across hardware, software, and server-related issues.
- Ability to escalate and communicate issues effectively with 3rd Line and other specialist teams.
- Excellent written and verbal communication skills.
Project details:
- Location: Hursley
- Remote working: No
- Clearance requirement: Minimum 5 years UK residency
- Start date: ASAP
- Duration: 1 year
- Team size: 4
- Project: Crossing the Border
- Type of project: Monitoring and IT support for Critical National Infrastructure
- JRSS: Technical Support Professional - AMS
Technologies and environment:
You'll be working in a diverse technical environment that includes tools and platforms such as Java, Python, Jenkins, Docker, Kubernetes, Prometheus, Kibana, Dynatrace, Postgres, Tomcat, Kafka, Elastic Stack, Spring Boot, and more. The wider stack also includes legacy and modern components, so adaptability and a willingness to learn will be important.
What we're looking for:
We're looking for someone practical, organised, and technically confident, with a proactive approach to support and a strong focus on service quality. If you enjoy solving problems, working as part of a small specialist team, and supporting critical systems, this could be a great opportunity.
Duty Technician in Northam employer: Experis
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Technician in Northam
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on IBM and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to technical support and incident management. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Duty Technician in Northam
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience. We want to see how your skills match the specific requirements of the Duty Technician role, so don’t hold back on showcasing your technical support background!
Show Off Your Communication Skills: Since excellent communication is key in this role, make sure your written application reflects that. Use clear and concise language, and don’t forget to demonstrate your ability to keep users updated throughout the incident lifecycle.
Highlight Your Problem-Solving Skills: We love candidates who can think on their feet! In your application, share examples of how you've tackled technical issues in the past, especially those that required quick thinking and collaboration with other teams.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you into our system quickly, so don’t miss out on this opportunity!
How to prepare for a job interview at Experis
✨Know Your Tech Inside Out
Make sure you brush up on the technologies mentioned in the job description, like Java, Python, and Docker. Being able to discuss your experience with these tools will show that you're not just a good fit, but also genuinely interested in the role.
✨Demonstrate Your Problem-Solving Skills
Prepare some examples of how you've handled technical incidents in the past. Think about specific situations where you resolved issues under pressure, as this will highlight your ability to thrive in a fast-paced support environment.
✨Show Off Your Communication Skills
Since customer service is key in this role, practice explaining complex technical issues in simple terms. This will demonstrate your ability to communicate effectively with both technical teams and users, which is crucial for a Duty Technician.
✨Be Ready to Discuss Teamwork
Think about times when you've collaborated with others to solve problems or improve processes. Highlighting your experience working in a skilled technical team will show that you can contribute positively to their close-knit environment.