Role Title: Service Sustainability Lead
Make sure to apply with all the requested information, as laid out in the job overview below.
Rate: Inside IR35: £425.00 - £460.00
Location: Hybrid working 3 days onsite per week Sheffield
We're seeking an experienced Service Sustainability Programme Lead to drive a critical programme focused on improving service stability, resilience, recoverability, and control effectiveness across a technology portfolio.
This is a highly visible role where you'll work across Technology, Operations, Cyber Security, Risk, Change, and Business teams to reduce operational risk, strengthen service performance, and deliver measurable improvements in service sustainability.
What You'll Be Doing
Own and deliver the Service Sustainability Programme (SSP) roadmap, creating a prioritised backlog focused on resilience, technical debt, controls, monitoring, recoverability, and obsolescence.
Lead delivery across multiple teams and stakeholders to drive remediation and continuous improvement initiatives.
Establish and manage programme governance, including steering committees, delivery forums, RAID management, and executive reporting.
Ensure services meet operational resilience and control requirements, maintaining audit readiness and managing remediation activities.
Track and report programme benefits, including service availability, incident reduction, disaster recovery compliance, and technical debt reduction.
Influence senior stakeholders to secure priorities, funding, resources, and timely decision-making.
Drive a culture of proactive risk management and operational excellence.
Key Deliverables
Service Sustainability Programme roadmap and remediation backlog
Service health dashboards, KPI/KRI reporting, and executive updates
RAID logs, dependency plans, and governance reporting
Resilience artefacts including DR testing outcomes, runbooks, monitoring coverage, and support models
Control enhancement plans with clear ownership, milestones, and audit evidence
Skills & Experience Required
Programme Leadership
Strong programme or portfolio management experience within technology environments.
Expertise in planning, governance, RAID management, dependency management, and delivery tracking.
Experience driving complex transformation or service improvement initiatives. xgikmsk
Proven ability to track and demonstrate business value and benefits realisation.
Operational Resilience & Controls
Strong understanding of operational resilience, disaster rec...
Service Sustainability Lead in Newton employer: Experis
As a Technical Stores Person at our Boscombe Down location, you will be part of a dedicated team supporting military operations with a focus on efficiency and high standards of service. Our company fosters a collaborative work culture that values employee growth, offering training opportunities and the chance to develop your skills in a dynamic environment. With a commitment to excellence and compliance, we provide a unique opportunity to contribute meaningfully to the defence sector while enjoying the benefits of working in a supportive and professional setting.
