Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line IT support and resolve incidents for a high-profile customer.
- Company: Join a secure enterprise environment with a professional Service Desk team.
- Benefits: Competitive pay, consistent weekday hours, and comprehensive training provided.
- Why this job: Gain hands-on experience in IT support while working in a structured environment.
- Qualifications: Active SC Clearance and strong communication skills required.
- Other info: Perfect for entry-level candidates or experienced analysts seeking stability.
The predicted salary is between 13 - 16 £ per hour.
12-Month Contract - Multiple Openings - Long-Term Engagement
Location: Milton Keynes or Nottingham (office-based)
Contract Duration: 02 March 2026 - 31 March 2027
Number of Roles: 20 positions approved for initial release
Pay Rates: Umbrella (Inside IR35): £18.32 per hour
A stable, long-term contract offering consistent weekday hours within a structured Service Desk environment.
Role Overview: We are recruiting SC Cleared First Line Service Desk Analysts to support a large, secure enterprise environment for a high-profile customer. This role forms part of a professional Service Desk function and acts as the first point of contact for IT-related incidents and service requests. The focus is on delivering a high-quality customer experience while meeting agreed SLA targets. Although primarily a first line role, there will be opportunity for limited second line exposure, making this suitable for candidates looking to broaden their technical experience.
Working Pattern: Monday to Friday, Rotational shifts covering 08:00 - 18:00, Office-based role in either Milton Keynes or Nottingham.
Key Responsibilities:
- Acting as the first point of contact for end users via phone, email and ticketing systems
- Logging, categorising, prioritising and managing incidents and service requests
- Resolving issues at first point of contact where possible
- Escalating incidents appropriately in line with defined procedures
- Ensuring SLA targets are consistently achieved
- Maintaining accurate documentation and ticket updates
- Delivering a professional, customer-focused support service at all times
- Working as part of a small on-site team to support operational delivery
Required Skills and Experience:
Essential:
- Active SC Clearance (must be held at time of application)
- Strong communication skills and a customer-service mindset
- Ability to work on-site in either Milton Keynes or Nottingham (and living within 20 miles)
- Good organisational skills and the ability to follow structured processes
Desirable:
- Previous Service Desk or IT support experience
- Basic understanding of desktop hardware, software or IT environments
- Experience using incident management or ticketing tools
- IT qualifications or a clear interest in developing an IT support career
Comprehensive training will be provided. Applications are welcomed from both entry-level candidates and experienced Service Desk analysts.
Candidate Profile:
This contract will suit individuals who:
- Hold current SC Clearance and are seeking a long-term IT support role
- Want a structured, well-supported Service Desk environment
- Are early in their IT career and looking for hands-on experience
- Are experienced analysts seeking stability and predictable working hours
Reliability, communication skills and customer focus are key to success in this role.
Important Information:
Candidates must live within 20 miles of Nottingham or Milton Keynes. Active SC Clearance is mandatory.
Application Process:
If you hold active SC Clearance and are available from March 2026, this is a strong opportunity to secure a 12-month contract within a secure and established IT environment. Applications are reviewed on an ongoing basis, and early submission is strongly advised.
SC Cleared First Line Service Desk Analyst in Milton Keynes employer: Experis
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SC Cleared First Line Service Desk Analyst in Milton Keynes
✨Tip Number 1
Get your SC Clearance sorted and keep it active! This is a must-have for the role, so make sure you have it ready before applying. It’ll save you time and hassle down the line.
✨Tip Number 2
Brush up on your communication skills! As a First Line Service Desk Analyst, you'll be the first point of contact for users. Practise explaining technical issues in simple terms to show you can deliver that top-notch customer experience.
✨Tip Number 3
Familiarise yourself with ticketing systems and incident management tools. Even if you haven’t used them before, showing that you’re keen to learn will impress potential employers. We love candidates who are eager to grow!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate individuals ready to jump into a structured Service Desk environment.
We think you need these skills to ace SC Cleared First Line Service Desk Analyst in Milton Keynes
Some tips for your application 🫡
Show Off Your SC Clearance: Make sure to highlight your active SC Clearance right at the start of your application. It’s a must-have for this role, so don’t let it get buried in the details!
Tailor Your Experience: When you’re writing your application, focus on any previous Service Desk or IT support experience you have. Even if it’s limited, relate it back to the responsibilities listed in the job description.
Keep It Professional: Remember, this role is all about delivering a high-quality customer experience. Use your application to demonstrate your strong communication skills and customer-service mindset.
Apply Early Through Our Website: Don’t wait around! Applications are reviewed on an ongoing basis, so get yours in early through our website. It’ll give you a better shot at landing one of those 20 positions!
How to prepare for a job interview at Experis
✨Know Your SC Clearance
Make sure you understand the importance of your active SC Clearance. Be ready to discuss how it enables you to work in secure environments and why it's crucial for this role. This shows that you take the requirements seriously.
✨Brush Up on Customer Service Skills
Since this role is all about delivering a high-quality customer experience, think of examples from your past where you've excelled in customer service. Prepare to share these stories during the interview to demonstrate your customer-focused mindset.
✨Familiarise Yourself with IT Support Basics
Even if you're new to IT support, having a basic understanding of desktop hardware and software will help. Review common issues and solutions that first line analysts encounter, so you can speak confidently about your interest in developing your IT skills.
✨Practice Structured Responses
Given the structured nature of the Service Desk environment, practice answering questions in a clear and organised manner. Use the STAR method (Situation, Task, Action, Result) to frame your responses, especially when discussing past experiences.
