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- Tasks: Manage customer orders from entry to collection, ensuring accuracy and excellent service.
- Company: Join a dynamic team in Chalfont St Giles with a focus on customer satisfaction.
- Benefits: Competitive pay of £16.50 p/h and a supportive work environment.
- Other info: Opportunity for growth in a fast-paced, collaborative setting.
- Why this job: Be part of a crucial process that directly impacts customer experience and satisfaction.
- Qualifications: Experience in order management and strong organisational skills required.
The predicted salary is between 33000 - 35000 £ per year.
Location: Chalfont St Giles (onsite)
Contract: 12-month contract £16.50 p/h
We are currently seeking an experienced Order Management Coordinator to support the end-to-end order fulfilment process and ensure the highest standards of order entry quality and customer service.
The Role
This role is responsible for managing customer orders from Order Entry through to Collection, ensuring accuracy, compliance and on-time delivery while providing an excellent customer experience.
Key Responsibilities
- Plan and proactively manage the full customer order lifecycle, from Order Entry to Collection
- Ensure order entry and backlog quality, implementing project changes and optimising sales transfers
- Deliver a high level of customer service, handling queries such as pricing, order updates, stock availability and sales leads
- Monitor customer plans versus actuals to optimise On-Time Delivery (OTD) and reduce fulfilment span
- Validate orders for accuracy, compliance and required approvals prior to order entry
- Own and regularly update key order dates using local operating mechanisms and reports
- Daily follow-up on customer credit documentation and inventory status
- Provide shipping and billing instructions in line with contract terms and conditions
- Track shipments, installations and applications via reporting tools
- Support collections activity related to OTR issues
- Provide root cause analysis for defects and fulfilment issues
- Monitor and coordinate daily logistics movements between warehouses
Quality & Compliance
- Operate in full compliance with Global Privacy, Anti-Competition, Quality and EHS policies
- Maintain awareness of and adherence to all applicable laws, regulations and internal quality systems
- Complete all required quality and compliance training within set deadlines
- Escalate and address any quality or compliance concerns promptly
- Drive continuous improvement across processes, procedures and work instructions
Required Skills & Experience
- Previous experience in order management, project management or administrative roles
- Strong understanding of the OTR process
- Proficiency in Microsoft Office
- Fluent in English (verbal and written)
- Confident working independently and collaboratively in a matrix environment
- Strong organisational skills with the ability to manage multiple priorities
- Customer-focused mindset with excellent communication skills
- Experience working with order configuration systems (Oracle)
- Good product knowledge
Desirable Experience
- Formal Project Management experience
- Knowledge of Transportation and Customs
- Experience with eOM and Oracle systems
Order Operations Specialist in Milton Keynes employer: Experis
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Operations Specialist in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their order management processes and think about how your skills can enhance their operations. Show them you’re not just another candidate!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and order fulfilment. We want you to feel confident and ready to showcase your experience and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Order Operations Specialist in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Order Operations Specialist role. Highlight your experience in order management and customer service, and don’t forget to mention any relevant skills like proficiency in Microsoft Office or experience with Oracle systems.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples from your past that demonstrate your ability to manage the order lifecycle and provide excellent customer service.
Showcase Your Organisational Skills: In your application, emphasise your strong organisational skills. Talk about how you’ve successfully managed multiple priorities in previous roles, as this is key for ensuring on-time delivery and maintaining order accuracy.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role directly!
How to prepare for a job interview at Experis
✨Know Your Order Management Stuff
Make sure you brush up on your order management knowledge before the interview. Understand the end-to-end order fulfilment process and be ready to discuss how you've handled order entry, compliance, and customer service in your previous roles.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, think of specific examples where you've gone above and beyond for a customer. Be prepared to share how you handled queries and ensured customer satisfaction.
✨Get Familiar with the Tools
If you have experience with order configuration systems like Oracle, make sure to highlight that. If not, do a bit of research on it so you can speak confidently about how you'd adapt to using such tools in the role.
✨Demonstrate Your Organisational Skills
This job requires strong organisational skills, so come prepared with examples of how you've managed multiple priorities in the past. Discuss any strategies you use to stay organised and ensure timely delivery of orders.