Job Description
Technical Architect - ServiceNow ITOMLocation: Hybrid Preston 60% OnsiteInside IR35Clearance Required: Active SC ClearanceNationality Requirement: Sole UK NationalThe OpportunityWe are looking for an experienced ServiceNow ITOM Technical Architect to support the design and delivery of ServiceNow IT Operations Management capabilities within a large-scale, complex enterprise environment. This is a key architectural role where you will provide technical leadership across ServiceNow ITOM solutions, helping shape strategy, define architecture, and ensure successful delivery of scalable, secure, and maintainable solutions.
Key ResponsibilitiesLead architecture and solution design activities for ServiceNow ITOM implementations.
Define technical architecture across: DiscoveryService MappingEvent ManagementCloud DiscoveryCMDBProvide governance and technical assurance across delivery teams. Design integrations between ServiceNow and enterprise monitoring and infrastructure tools.
Support solution estimation, planning, and architectural approvals.
Collaborate with stakeholders to define requirements and future-state roadmaps.
Ensure CMDB design supports operational processes, service visibility, and reporting needs.
Provide technical leadership and guidance to developers, administrators, and project teams. Support client presentations, solution reviews, and bid activities where required.
Essential Skills & ExperienceProven experience working as a ServiceNow Architect .Extensive hands-on experience delivering ServiceNow ITOM solutions.
Strong expertise in: DiscoveryService MappingCMDBEvent ManagementCloud DiscoveryExperience integrating ServiceNow with enterprise monitoring and infrastructure platforms.
Strong understanding of ITIL and enterprise service management principles.
Experience designing secure, scalable, and enterprise-grade ServiceNow solutions.
Excellent stakeholder management and communication skills. Experience working within complex enterprise environments.
Desirable
SkillsOperational Intelligence / AIOps experience.
ServiceNow Certified Technical Architect (CTA).ServiceNow Certified Master Architect (CMA).ServiceNow ITOM certifications.
ServiceNow Certified System Administrator.
Experience working within regulated, secure, or defence environments.
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
ServiceNow Technical Architect in London employer: Experis
As a Technical Stores Person at our Boscombe Down location, you will be part of a dedicated team supporting military operations with a focus on efficiency and high standards of service. Our company fosters a collaborative work culture that values employee growth, offering training opportunities and the chance to develop your skills in a dynamic environment. With a commitment to excellence and compliance, we provide a unique opportunity to contribute meaningfully to the defence sector while enjoying the benefits of working in a supportive and professional setting.
