At a Glance
- Tasks: Support project management and coordinate Agile delivery activities for successful outcomes.
- Company: Join Experis, a global consultancy with a personal touch and a passion for growth.
- Benefits: Enjoy a contributory pension, medical cover, 22 days holiday, and more!
- Other info: Be part of a growing team with excellent training and career development opportunities.
- Why this job: Make an impact in a dynamic environment while developing your career in tech.
- Qualifications: Experience in Agile environments and strong stakeholder management skills required.
The predicted salary is between 50000 - 60000 € per year.
We are actively looking to secure a Service Manager to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.
Job Purpose/The Role:
As a Service Manager, you will support programme and project management activities while operating within structured governance frameworks. Working closely with delivery managers, product managers, programme leads and portfolio teams, you will help ensure successful delivery through effective coordination, reporting, governance and resource management. You will play a key role in tracking progress, managing delivery activities, supporting Agile ways of working and helping teams achieve project outcomes efficiently and effectively.
Your Key Responsibilities:
- Support programme and project delivery within governance frameworks
- Track progress and produce delivery reporting for stakeholders
- Coordinate Agile delivery activities across teams
- Support resource planning and coordination
- Identify, manage and escalate risks, issues and dependencies
- Facilitate communication between delivery, product and programme teams
- Support backlog prioritisation and product ownership activities
- Contribute to problem-solving and continuous improvement
- Engage stakeholders and support alignment across workstreams
- Work effectively within constraints to support successful delivery
Requirements:
- Experience working within Agile and Lean delivery environments
- Ability to coach and support teams in Agile best practices
- Understanding of design, technology and data principles
- Awareness of product lifecycle management across multiple phases
- Strong operational and service management mindset
- Ability to identify risks, anticipate issues and support problem resolution
- Experience supporting product ownership activities and prioritisation
- Strong stakeholder management skills with the ability to gain buy-in
- User-focused approach with an understanding of changing customer needs
- Ability to work effectively within constraints and turn challenges into opportunities
- Strong communication, reporting and coordination skills
- Eligible for BPSS clearance
Benefits Include:
- Contributory pension scheme
- Employee Assistance Program
- Medical and Dental cover
- 22 days holiday + bank holidays
- Maternity Pay/Shared Parental leave and paternity leave
- Sick pay
Suitable Candidates should submit CVs in the first instance.
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Service Manager in London employer: Experis
Experis is an exceptional employer that prioritises personal connections with both clients and employees, fostering a supportive work culture in London and remotely. With a strong emphasis on training, technology, and career development, employees benefit from a comprehensive range of perks including a contributory pension scheme, medical and dental cover, and generous holiday allowances. As part of a global entity with ambitious growth plans, joining Experis as a Service Manager offers unique opportunities for professional advancement in a dynamic and collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Manager role.
✨Tip Number 2
Prepare for interviews by practising common questions related to Agile and service management. We recommend doing mock interviews with friends or using online platforms to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience in project delivery and stakeholder management. We want to see how you’ve tackled challenges and delivered results in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Manager role. Highlight your experience in Agile and Lean environments, and showcase how you've supported project delivery in the past. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples to show how you've managed risks, coordinated teams, and facilitated communication. This will help us understand how you can contribute to our success.
Keep It Clear and Concise:We appreciate clarity! Make sure your application is easy to read and straight to the point. Avoid jargon unless it’s relevant to the role. A well-structured application helps us see your potential quickly.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Experis
✨Know Your Agile Stuff
Make sure you brush up on Agile and Lean methodologies. Be ready to discuss how you've applied these practices in your previous roles, as this will show your understanding of the delivery environments they operate in.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've effectively managed stakeholders in the past. Highlight your communication skills and how you've gained buy-in from different teams, as this is crucial for the Service Manager role.
✨Be Ready to Problem-Solve
Think of specific challenges you've faced in project management and how you resolved them. This will demonstrate your operational mindset and ability to turn challenges into opportunities, which is key for this position.
✨Understand the Company Culture
Research Experis and their approach to training, technology, and career development. Showing that you align with their values and understand their business model will help you stand out as a candidate who fits well within their team.
