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- Tasks: Design and customise ITSM solutions for digital transformation in secure environments.
- Company: Join a leading firm driving major digital change.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Shape the future of service management with innovative ITSM tools.
- Qualifications: Experience with ITSM tools and strong knowledge of ITIL processes required.
- Other info: Work in an Agile team with excellent career advancement potential.
The predicted salary is between 48000 - 72000 £ per year.
An opportunity has arisen for a Senior ITSM Architect to support major digital transformation programmes within secure and regulated environments. This role focuses on designing robust ITSM tooling solutions that enable reliable service delivery across complex estates. You will work within an Agile team, reporting to a Solution Owner, and take ownership of architecture design across a range of ITSM platforms.
Responsibilities:
- Design, configure, and customise ITSM tooling solutions across cloud, on premises, and hybrid environments.
- Produce clear design documentation and ensure solutions align with service management processes and security requirements.
- Collaborate with delivery teams to improve service efficiency, resilience, and automation.
- Shape scalable tooling architectures that support long term operational needs.
Key Skills:
- Extensive experience with ITSM tools such as ServiceNow, BMC Remedy, BMC Helix, CA Service Desk, Cherwell, Freshworks, or ManageEngine.
- Strong working knowledge of ITSM, ITIL, ITOM, and eTOM processes.
- Experience designing secure, large scale ITSM solutions across complex estates.
- Solid understanding of Windows Server, Active Directory, SQL Server, PKI, and certificate management.
- Scripting and development knowledge including SQL, PowerShell, JavaScript, REST APIs, C#, Power BI, and reporting tools.
Use your expertise to shape enterprise service management capability as a Senior ITSM Architect.
To apply, please send your CV by pressing the apply button.
Senior ITSM Architect in London employer: Experis
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior ITSM Architect in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your previous ITSM projects. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Ace the interview! Research common interview questions for Senior ITSM Architects and practice your responses. Be ready to discuss your experience with tools like ServiceNow and BMC Remedy, and how you've tackled challenges in past roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting opportunities waiting for you. Plus, applying directly helps us keep track of your application and gives you a better chance to shine.
We think you need these skills to ace Senior ITSM Architect in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior ITSM Architect role. Highlight your experience with ITSM tools and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics where possible to demonstrate how you’ve improved service efficiency or resilience in past roles. This helps us see the impact you've made.
Be Clear and Concise: When writing your application, clarity is key. Use straightforward language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Experis
✨Know Your ITSM Tools Inside Out
Make sure you’re well-versed in the ITSM tools mentioned in the job description, like ServiceNow or BMC Remedy. Be ready to discuss your hands-on experience with these platforms and how you've used them to solve real-world problems.
✨Showcase Your Design Skills
Prepare to talk about specific projects where you designed ITSM solutions. Bring examples of your design documentation and be ready to explain how your solutions aligned with service management processes and security requirements.
✨Emphasise Collaboration and Agile Experience
Since this role involves working within an Agile team, highlight your experience in collaborative environments. Share examples of how you’ve worked with delivery teams to improve service efficiency and resilience.
✨Brush Up on Scripting and Development Knowledge
Be prepared to discuss your scripting skills, especially in SQL, PowerShell, and JavaScript. You might be asked to solve a problem on the spot, so having a few coding examples ready can really set you apart.
