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- Tasks: Lead a dynamic team to oversee digital operations and ensure top-tier performance.
- Company: Join a forward-thinking company shaping the future of digital infrastructure.
- Benefits: Enjoy a competitive salary, benefits, and opportunities for professional growth.
- Why this job: Make a real impact in digital operations while leading innovative projects.
- Qualifications: Proven experience in IT management and strong leadership skills required.
- Other info: Dynamic work environment with excellent career advancement opportunities.
Location: London
Department: Digital Operations
Salary: £65-75k + Benefits
Company Overview: We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects.
As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards.
Key Responsibilities:
- Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team.
- Operational Oversight: Oversee the daily operations of digital systems, applications, and infrastructure. Ensure high availability and performance of all IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues.
- Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices.
- Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders.
- Cyber Security and Compliance: Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits. Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus.
- Quality Assurance: Oversee the end-to-end quality assurance process for all digital products and services. Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing. Ensure quality assurance processes are followed to maintain high standards.
- Strategic Planning and Improvement: Develop and implement strategies to enhance digital operations and IT service delivery. Identify opportunities for process optimisation and efficiency gains.
- Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units.
- Problem Solving and Incident Management: Manage and resolve high-priority incidents and critical issues. Conduct root cause analysis and implement corrective actions to prevent recurrence. Develop and maintain incident response plans and procedures.
Requirements:
- Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role.
- Strong leadership and team management skills with the ability to mentor and inspire a diverse team.
- Excellent understanding of IT infrastructure, application support, and digital operations.
- Demonstrated experience in managing technical projects and ensuring successful delivery.
- In-depth knowledge of cyber security principles and compliance requirements.
- Strong understanding of quality assurance processes and methodologies.
- Exceptional problem-solving and analytical abilities.
- Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
- Familiarity with IT service management (ITSM) frameworks such as ITIL.
- Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous.
What We Offer:
- Competitive salary and benefits package.
- A dynamic, collaborative work environment with opportunities for professional development and growth.
- A chance to lead and shape the future of digital operations.
IT Manager, Operations Manager, Digital in London employer: Experis
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Manager, Operations Manager, Digital in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works in digital operations. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website that highlights your projects and achievements in IT management. This is a great way to demonstrate your expertise and make a lasting impression on potential employers.
✨Tip Number 3
Prepare for interviews by researching the company and its digital operations. Be ready to discuss how your experience aligns with their goals. We want to see you shine, so practice common interview questions and think about how you can showcase your leadership skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and shaping the future of digital operations with us.
We think you need these skills to ace IT Manager, Operations Manager, Digital in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and technical project management experience, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Digital Operations Manager role. Share specific examples of how you've led teams and managed IT operations successfully.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention instances where you’ve tackled high-priority incidents or improved processes. We love candidates who can think on their feet and drive efficiency!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at Experis
✨Know Your Stuff
Make sure you brush up on your knowledge of IT infrastructure and digital operations. Be ready to discuss specific technologies and methodologies you've worked with, especially those related to cyber security and compliance. This shows you're not just familiar with the role but have hands-on experience.
✨Showcase Your Leadership Skills
As a Digital Operations Manager, you'll be leading a diverse team. Prepare examples of how you've successfully managed teams in the past, including any challenges you faced and how you overcame them. Highlight your mentoring style and how you foster growth within your team.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about how you handle high-priority incidents or critical issues. Think of specific examples where you conducted root cause analysis and implemented solutions. This will demonstrate your analytical abilities and problem-solving skills, which are crucial for this role.
✨Communicate Effectively
Strong communication is key in this position. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would facilitate communication between IT teams and business units, as well as how you keep stakeholders updated on project statuses and operational performance.
